Last Updated: 30 September 2026

PLEASE READ THIS AGREEMENT CAREFULLY. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR PARTICIPATION ON FANDUEL SPORTSBOOK, POKERSTARS EXCLUSIVELY ON FANDUEL, OR FANDUEL CASINO.

YOU MUST BE PHYSICALLY LOCATED IN THE PROVINCE OF ONTARIO TO PLAY ON FANDUEL SPORTSBOOK, POKERSTARS EXCLUSIVELY ON FANDUEL, OR FANDUEL CASINO.

Welcome to FanDuel Sportsbook, PokerStars Exclusively on FanDuel, and FanDuel Casino! The FanDuel Sportsbook, PokerStars Exclusively on FanDuel, and FanDuel Casino Terms & Conditions (the “Terms”) govern any access to and use of the Services. Each unique contest or sport may have specific rules, which you should consult in order to understand the parameters and terms for those games. These are located in Part B - House Rules for FanDuel Sportsbook (the "House Rules"). You should read the Terms and Rules for the Services you choose to use. Reading this information will help you better understand how our Services operate and what rights and expectations you can have with respect to your use of our Services. Of course, if you have any questions, please contact us.

By registering an account, placing a bet, and/or using the Services, you accept and agree to these Terms. 

Index

Part A - General Terms and Conditions
Part B - Specific Terms and Conditions/House Rules for FanDuel Sportsbook
Part C - Specific Terms and Conditions for FanDuel Casino
Part D - Specific Terms and Conditions for FanDuel Casino Live Dealer
Part E - Specific Terms and Conditions for PokerStars Exclusively on FanDuel
Part F - Master Offer and Promotions Terms
Part G - Privacy Policy

Part A - General Terms and Conditions

Table of Contents

1. Who We Are
2. These Terms & Conditions and Your Relationship with FanDuel Sportsbook, PokerStars Exclusively on FanDuel, and FanDuel Casino
3. Amending the Terms of Use or Services
4. Pre-Conditions to Opening an Account
5. Opening an Account and Representations
6. Account Security
7. Deposits & Withdrawals
8. Placing Bets
9. Suspicious Betting
10. Live Betting & Cash Out
11. Gaming
12. Betting Apps
13. Winnings, Payment & Consent to Paperless Delivery of Tax Documents
14. Errors & Suspected Errors
15. Cancellation of Deposits and the Services
16. Void Bets & Right of Set-Off
17. Fraud
18. Responsible Gambling
19. Inactive Accounts, Charges and Statements of Account Activity
20. Closure of Accounts
21. Software and Downloads, Location Services and SMS Service Alerts
22. Systems Failure & Hacking and Other Offences
23. User Generated Content
24. Your Personal Data
25. No Warranty
26. Liability
27. Indemnity
28. Intellectual Property Rights
29. General
30. Dispute Resolution and Applicable Law
31. Contact Us
32. Terms Applicable to Apple iOS

 

1. Who We Are

The website www.sportsbook.fanduel.ca (the “FanDuel Sportsbook Website”) and the mobile, tablet and any other FanDuel Sportsbook apps (all of which together are referred to as the “FanDuel Sportsbook Betting Apps”) are operated and controlled by FanDuel Canada ULC (“FC”) on behalf of, and pursuant to the oversight, regulatory requirements, and registration of, iGaming Ontario, an agency of the Government of Ontario that conducts and manages internet gaming in the Province of Ontario. The use of the FanDuel Sportsbook Website and the FanDuel Sportsbook Betting Apps is subject to all applicable Ontario provincial and Canadian federal regulations.

The website www.casino.fanduel.ca (the “FanDuel Casino Website”), the mobile, tablet and any other FanDuel Casino apps (all of which together are referred to as the “FanDuel Casino Betting Apps”) and the FanDuel Casino games offered within the FanDuel Sportsbook Betting Apps (the “FanDuel Casino Platform”), are operated and controlled by FC on behalf of, and pursuant to the oversight, regulatory requirements, and registration of, iGaming Ontario. The use of the FanDuel Casino Website, the FanDuel Casino Betting Apps and the FanDuel Casino Platform is subject to all applicable Ontario provincial and Canadian federal regulations.

The website www.poker.fanduel.ca (the “PokerStars Exclusively on FanDuel Website”) and the mobile, tablet, and any other PokerStars Exclusively on FanDuel apps (collectively, “the PokerStars Exclusively on FanDuel Apps”) are operated and controlled by BIU with a license to use the “PokerStars” trademarks, logos, and other brand elements from TSG Interactive Services (Ireland) Limited (“TSG”). You acknowledge and agree that TSG is not operating the Poker services. The use of the PokerStars Exclusively on FanDuel Website and Apps is subject to all applicable Ontario provincial and Canadian federal regulations.

The FanDuel Casino Website, PokerStars Exclusively on FanDuel Website, and the FanDuel Sportsbook Website will be collectively referred to herein as the “Websites”. The FanDuel Casino Betting Apps, PokerStars Exclusively on FanDuel Website, and the FanDuel Sportsbook Betting Apps will be collectively referred to herein as the “Betting Apps.” You will be required to establish an account in order to use the Services offered by FC hereunder.

2. References in these Terms to “FC”, “FanDuel Casino”, “FanDuel Sportsbook”, "PokerStars Exclusively on FanDuel Website", “we”, “us” or “our” will be to FanDuel Canada ULC. You acknowledge and understand that the Services on the Websites are conducted and managed by the Alcohol and Gaming Commission of Ontario (“AGCO” or “Registrar”,) and the Operator has been appointed and authorized by iGaming Ontario to operate such Games and the Websites on behalf of and as agent for iGaming Ontario.

3. Together, the Websites, the Betting Apps, Poker, and the FanDuel Casino Platform are referred to collectively herein as the “FanDuel Casino, Poker, and FanDuel Sportsbook Services”. Together, the FanDuel Casino, Poker, and FanDuel Sportsbook Services and the Additional Gaming Services (as defined in Section 2.2) are referred to collectively herein as the “Services”.

4. We reserve the right for each or any member of the FanDuel Group Parent LLC group of companies (the “FanDuel Sportsbook Group”) to exercise any of the rights or obligations of any other member of the FanDuel Sportsbook Group under these Terms.

2. These Terms & Conditions and Your Relationship with FanDuel Sportsbook, PokerStars Exclusively on FanDuel Website, and FanDuel Casino

1. By visiting the Websites or by registering or using the Services, you understand and agree to be, and are, bound by the following:

1. these Terms;

2. our Privacy Policy;

3. the House Rules; and

4. all such other of our terms and conditions, rules or policies as they relate to any applicable Services (e.g., rules for a particular Game (defined below)), promotions, bonuses, special offers or any other condition of your use of the Services from time to time and are deemed to have read and understood all of the above.

2. In addition, where you use any of the betting or gaming services referred to in this Clause 2.2 (“Additional Gaming Services”), you also agree to be bound by the terms and conditions associated with each of those services, including, but not limited to, the terms and conditions of third party service providers where indicated:

1. Sportsbook: Terms and Conditions/House Rules for FanDuel Sportsbook

2. Casino: Terms and Conditions for FanDuel Casino

3. Live Dealer: Terms and Conditions for FanDuel Casino Live Dealer

4. Specific Terms and Conditions for PokerStars Exclusively on FanDuel 

3. All of the terms and conditions, rules and policies referred to in Clauses 2.1 and 2.2 shall be collectively referred to as the “Terms”.

4. By clicking “Accept” or otherwise indicating your acceptance of these Terms, you accept and agree to be legally bound by these Terms. If you do not agree to accept and be bound by the Terms, please discontinue your use of the Services and the Websites and Betting Apps. It is important that you review these Terms regularly. We may impose limits on certain features, activities, offers, promotions or services and may restrict, suspend, terminate your access to the Services or your ability to participate in activities, offers, promotions or Services, in whole or in part, at any time and for any or no reason, with or without prior notice and without liability.

5. If you wish to confirm the version of the terms and conditions you accepted at the time of registration and receive a copy please contact us.

3. Amending the Terms of Use or Services

1. Subject to applicable law, FC reserves the right to amend the Terms at any time, as may be required for several reasons, including, without limitation, for commercial reasons, to comply with law or regulations, to comply with instructions, guidance or recommendations from a regulatory body, or for customer service reasons. Where we wish to make material changes to the Terms, you will be notified of material changes before they come into effect. Any such revision will be binding and effective from such date as is specified in such notice. If you wish to continue to use the Services, you will be required to click “Accept” or otherwise indicate your acceptance of any changes we make to these terms before you log in to use the Services. The date on which each relevant document comprising the then current Terms came into (or will come into) force will be as stated in the date contained at the top of the Terms and Conditions page. Please check these Terms frequently for updates.

2. FC may, in its absolute discretion, alter or amend or withdraw any betting or gaming from the Services or any part thereof, at any time, and may alter prices, features, specifications, capabilities, functions or other characteristics of the bets, Games or Services.

3. FC may also at its discretion engage new or alternative third party service providers in respect of Additional Gaming Services or any other of its Services. By registering or playing with any such third parties, you thereby provide your consent to any applicable additional terms and conditions of such third parties as they may be amended from time to time, including, but not limited to, any change to the third party service provider itself.

4. Pre-Conditions to Opening an Account

1. Excluded Persons. The following people are not permitted to access or use the Services (each an “Excluded Person”):

1. an individual under 19 years of age;
2. an individual that has advised FC that you are participating in the self-exclusion process, as described in Section 29;
3. an individual who is restricted from accessing the Services as a condition of a court order;
4. an officer, a member of the board of directors, or a partner of FC;
5. an executive or staff of a trade union who represent or negotiate on behalf of employees employed at FC;
6. a member of the AGCO, officers, members of the board of directors or employees of Ontario Lottery and Gaming Corporation (“OLG”), or iGaming Ontario;
7. employee of any person who maintains or repairs gaming equipment for FC; or
8. a resident of a jurisdiction where your participation would be in conflict with any applicable law or any other rules, including but not limited to those laws relating to online gaming; or
9. an individual FC has a reason to believe is not permitted to access or use the Services under applicable law, as notified by FC.

You are not allowed to use the Services if you are an Excluded Person, and you must immediately cease any access to or participation in the Services if you are an Excluded Person. You fully understand that Excluded Persons are not eligible to receive any winnings, except for self-excluded individuals.

2. Underage gaming. PLEASE NOTE THAT ANYONE UNDER THE AGE OF 19 YEARS OLD FOUND TO BE USING THE SERVICES, AS WELL AS ANYONE WHO FACILITATES SOMEONE UNDER THE AGE OF 19 YEARS OLD USING THE SERVICES, MAY BE REPORTED TO LAW ENFORCEMENT or iGaming Ontario. AND MAY BE SUBJECT TO OTHER LEGAL PENALTIES. FC takes its age-verification responsibilities very seriously. We carry out age-verification checks on all customers at the time of Account establishment. We may ask for information to verify your age and identity and can restrict or suspend your Account until your age is confirmed. By signing up for an Account (defined below), you consent to our confirmation of your age and identity.

3. Pre-Conditions. In order to register a FanDuel Sportsbook, PokerStars Exclusively on FanDuel, and FanDuel Casino Services player account (each an “Account”) with us, you hereby agree, represent and warrant that:

1. You are not an Excluded Person. You are at least 19 years of age. It is an offence for anyone under the age of 19 to open an Account or to gamble with FanDuel Sportsbook, Poker, or Casino. We reserve the right to request proof of age documentation from any applicant or customer at any time and to void any wagers made by or on behalf of minors;

2. You agree to provide accurate registration information when opening your Account. You further agree to inform us of any changes in such details;

3. You acknowledge that you are opening a non-transferrable Account with FanDuel Sportsbook, Poker, or Casino solely for your personal use. You acknowledge that you are an individual and you are acting own behalf, and you are not acting for or on behalf of anyone other than yourself (i.e. a third party);

4. You will not attempt to sell or otherwise transfer the benefit of your Account to any third party and nor will you acquire or attempt to acquire an Account which has been opened in the name of a third party;

5. You are entirely responsible for complying (and that you comply) with your own local, national, federal, provincial or other laws concerning betting and gaming prior to opening an Account, placing any bets, stakes or wagers (together “Bets”) or using the Services. In particular, if you are located outside of the Province of Ontario, you must not: (i) attempt to use the Services; or (ii) use your payment card or any other payment method to undertake betting or gaming with us;

6. You are legally capable of entering into binding contracts, including, without limitation, these Terms and each subsequent Bet (which shall be governed by these Terms);

7. You are not prohibited for any reason from betting with us or from using the Services; and

8. You are not currently subject to a self-exclusion from a FanDuel Sportsbook, Poker, or Casino account and neither we nor any other operator has excluded you, from gambling.

4. No Use Outside of Ontario. You will not access or use the Services from any jurisdiction other than the Province of Ontario. FC may detect and monitor your location to ensure that you are playing from the Province of Ontario, including, without limitation, while you attempt to place Bets and at any other reasonable intervals determined by FC. The availability of our Services does not constitute an offer, solicitation or invitation by us for the use of our Services outside of the Province of Ontario. FC shall not be liable for any breach of any local, national, federal, provincial or other laws that may occur as a result of your using the Services.

5. Prohibited FanDuel Sportsbook Participants. Any individual whose participation may undermine the integrity of the wagering or the sports event or for other good cause shall not be permitted to wager on any event governed by the league or sports governing body with which they are affiliated. Without limiting the generality of the foregoing, you will not engage in any of the following prohibited activities in connection with the Services: (i) betting on any event overseen by the relevant sport or event governing body if you are an individual with access to non-public or exclusive information related to the event or an individual who may impact the outcome of the event or bet type; (ii) betting on events overseen by the relevant sport or event governing body if you are an athlete, coach, manager, owner, and anyone with sufficient authority to influence the outcome of the event; (iii) betting on any event overseen by any sports governing body, or any event in which a member team of that sport or event governing body participates, if you are an owner of the sports governing body or member team; or (iv) compiling betting odds for any event or competition in which you are involved in.

6. Violation of Clause 4. In the event that you are found to have breached any of the terms in Clauses 4.1, 4.2, 4.3, 4.4 or 4.5:

1. We may cancel any Bet you may have placed;

2. We shall not be obliged to pay any winnings which might otherwise have been payable in respect of any bet you placed; and

3. We may refer the matter to the police, guardians or family members, or any other appropriate regulatory authority, including, without limitation and in the case of your breach of Clause 4.5, the relevant sport or event governing body(s), other sports betting platform providers, and any other organizations or individuals required by iGaming Ontario.

5. Opening an Account

1. In consideration of our accepting your application to establish an Account, you represent (and acknowledge that we may rely on these representations) as follows:

1. You have read and agree to abide by all of these Terms;
2. You are not an Excluded Person;
3. You are of sound mind and capable of taking responsibility for your own actions and that you can enter into a legally binding agreement with us;
4. You agree to provide authentic, valid, and current Account opening information.
5. You will not allow any other person to access or use your Account with FanDuel Sportsbook, Poker, or Casino;
6. You will refrain from wagering on the FanDuel Sportsbook and the FanDuel Casino unless you are physically present in the Province of Ontario;
7. You consent to the jurisdiction of the Province of Ontario, as relevant, to resolve any disputes arising out of your Internet or mobile gaming that takes place in the Province of Ontario;
8. You consent to the monitoring and recording by FC or iGaming Ontario of any wagering communications and geographic location information; and
9. You acknowledge that FC reserves the right to report unusual or suspicious activity to the proper authorities.

2. It is the responsibility of each customer to ensure that all personal details are current and up-to-date, as failure to do so may result in bets or payments being declined or payments being issued incorrectly. Failure to update personal details by January 15th may result in tax forms being delivered to the wrong address. You can update your personal details via the Website, by chat, by telephone, or the Betting Apps.

3. One (1) Account is permitted per customer. FC reserves the right to close down any duplicate Accounts and to cancel any bets on duplicate Accounts. FC also reserves the right to suspend or close any Account and cancel any associated bets where the Account holder and the owner of the funding instrument are not the same.

4. Employees of the FanDuel Sportsbook Group may not open an Account or register on the Websites for any of the Services, whether in their own name or on behalf of a fellow employee, friend, relative or anyone else.

5. It is prohibited for players, deliberately or otherwise, to transfer money from one (1) Account to another for any reason.

6. In consideration of our allowing you to register for an Account, you represent (and acknowledge that we will rely on these representations) as follows:

1. You are solely responsible for recording, reporting, paying, and accounting for any tax that may be payable on any winnings or other taxable income received from BIU to any relevant governmental or taxation authority and retaining all transactional and other information that may be necessary to substantiate these taxes;
2. You are solely responsible for recording, reporting, paying, and accounting for any tax that may be payable on any winnings to any relevant governmental or taxation authority (if any);
3. You are solely responsible for the acquisition, supply and maintenance of all of the computer equipment, and telecommunications networks, and Internet access services, and of all other consents and permissions that you need to use in order to access our Services;
4. You fully understand the methods, rules, and procedures of the games and sports wagers, and, where and when appropriate, will seek advice or help when using our Services;
5. You will place all wagers on games and sports events through the various user interfaces provided on our Websites and you will not wager through other means, including, without limitation, a robot player, programs or software designed to automatically place bets within certain parameters or otherwise to automatically participate in game play or any other equivalent mechanism (a “bot”). The use of bots is not permitted on any games or sports events on any part of the Websites;
6. You will not choose a nickname or alias that is defamatory, offensive, pornographic or in any way intended to impersonate a real person or brand. FC reserves the right to amend your nickname or alias in its absolute discretion if it believes you have breached this representation;
7. You will not make offensive comments, use offensive or pornographic material or make potentially defamatory or inflammatory remarks in relation to any ‘chat’ or ‘forum’ facilities we provide and you accept that any postings made by you can be passed on to the relevant authorities should we deem this appropriate;
8. You will not disguise or interfere in any way with the internet protocol (“IP address”) of the computer or other Device (defined below) you are using to access the Services or otherwise take steps to prevent us from correctly identifying the actual IP address of the Device you are using while accessing the Services; and
9. You accept and agree to abide by the rules of the games and sports wagers as set out on the Services, and any rules and terms for any promotions or loyalty programs in which you participate as set out on the Services from time to time.

7. You will only be able to place a Bet through the Services after you have opened an Account, your identity has been verified, and you have deposited sufficient funds in your Account. Before participating in any game play, you will also be required to affirm that you are fit to play.

8. You will be required to complete a player attestation in order for us to determine the presence of a PEP/HIO using the Services. You must inform FC if you are a politically exposed person in Canada (“domestic PEP”), a politically exposed person outside of Canada (“foreign PEP”), a head of an international organization (“HIO”, together with domestic and foreign PEPs, “PEP/HIO”), or the family member or close associate of a PEP or HIO (a “PEP/HIO Related Person”) at the time you register and open your Account. You must immediately notify FC if your PEP/HIO or PEP/HIO Related Person status changes at any time while your Account is open. For the purposes of this Section:

1. A foreign PEP includes the individuals who hold the following offices or positions in or on behalf of a foreign state:

· Head of state or head of government;
· Member of the executive council of government or member of a legislature;
· Deputy minister or equivalent rank;
· Ambassador, attaché or counsellor of an ambassador;
· Military officer with a rank of general or above;
· President of a state-owned company or a state-owned bank;
· Head of a government agency;
· Judge of a supreme court, constitutional court, or other court of last resort; or
· Leader or president of a political party represented in a legislature.

2. A domestic PEP is a person who currently holds, or has held within the last five years, the following positions in or on behalf of the Canadian federal government, a Canadian provincial (or territorial) government, or a Canadian municipal government:

· Governor General, lieutenant governor or head of government;
· Member of the Senate or House of Commons or member of a legislature;
· Deputy minister or equivalent rank;
· Ambassador, or attaché or counsellor of an ambassador;
· Military officer with a rank of general or above;
· President of a corporation that is wholly owned directly by Her Majesty in right of Canada or a province;
· Head of a government agency;
· Judge of an appellate court in a province, the Federal Court of Appeal or the Supreme Court of Canada;
· Leader or president of a political party represented in a legislature; or
· Mayor.

3. A HIO is a person who is (or was within the past five years) the primary person who leads an international organization, and the international organization that they are or were the head of is either:

· An international organization established by the governments of states; or
· An institution established by an international organization.

4. A family member of a PEP or HIO includes:

· Their spouse or common-law partner, or ex-spouse or former common-law partner;
· Their biological or adoptive child(ren);
· Their mother(s) or father(s);
· The mother(s) or father(s) of their spouse or common-law partner (mother-in-law or father-in-law); or
· Their siblings.


5. A close associate of a PEP or HIO includes persons who:

· Are business partners of, or who beneficially own or control a business with a PEP or HIO;
· Are in a romantic relationship with a PEP or HIO;
· Are involved in financial transactions with a PEP or HIO;
· Serve as a member of the same board as a PEP or HIO;
· Carry out charitable works closely with a PEP or HIO; or
· Are listed as joint on a policy where one of the holders may be a PEP or HIO.

6. Account Security

1. FC will take reasonable steps to prevent unauthorized access to your Account information. You are responsible for maintaining the security and confidentiality of your Account. In particular, you agree to keep your username and password strictly confidential. You are responsible for any misuse of your password. Provided that we have been correctly supplied with the Account information requested, we are entitled to assume that offers and payments are made by you. You should change your password on a regular basis and never disclose it to any third party. You undertake to protect your username and password in the same way that you would in respect of your bank cards. Any failure to do so shall be at your sole risk and expense. If a third party accesses your Account, you are solely responsible for that third party’s actions, whether or not that third party’s access was authorized by you, and you hereby indemnify FC and hold FC harmless against all costs, claims, expenses, and damages howsoever arising in connection with the use of or access to your Account by any third party. You will not attempt to sell or otherwise transfer the benefit of your Account to any third party, nor will you acquire or attempt to acquire an Account which has been opened in the name of a third party. Subject to the foregoing, FC will not be liable for any loss that you may incur as a result of misuse of usernames or passwords or from any unauthorized use of your Account, whether fraudulent or otherwise. You agree to indemnify us and hold us harmless against any costs, claims, damages and expenses arising in connection with the use of, or access to, your Account by any third party as a result of your negligence, breach of these Terms, fraud, dishonesty or criminal activities.

2. Please contact us as soon as is possible if you have lost or forgotten your Account details. You agree to inform us as soon as is possible (by telephone, where possible) if you believe that your Account information is being misused by a third party so that we may suspend your Account to prevent further abuse.

3. To retrieve a forgotten password, you can click on the “Forgot Password” link on the login page. When you click on the link, you will be asked to insert your email address. You will be emailed a link that will direct you to a change password page. Upon changing the password, you will be directly logged in.

4. You have the option of enabling strong authentication on the Account Settings page. When you enable strong authentication, upon login, you will be prompted to answer two security questions in addition to being prompted to enter your password. The Account Settings page provides account security tools and information, such as a description of what strong authentication is and how a player may enable it. The Player Protection page describes tools users can employ to limit play and also the process to self-exclude.

5. We recommend that you disable any automatic password memory in your browser prior to using the Services. This will help to limit the risk to you of unauthorised use of your Account.

6. You are responsible for configuring your client terminal’s auto-lock feature to protect the client terminal from unauthorized use.

7. FC reserves the right to refuse to register you as an Account holder, either with or without cause. FC reserves the right to suspend or terminate your Account at any time, either with or without cause, upon notice (we will use our reasonable efforts to give such notice to you either before or after suspending or terminating your Account). Following termination or suspension of your Account, we will, in the normal course of events, comply with any valid contractual obligations made in accordance with these Terms.

8. The FanDuel Sportsbook Group and any third parties it contracts with in relation to the provision of the Services will hold, use, and share information with respect to your identity, including, but not limited to, your name, address and payment details, in accordance with our Privacy Policy. We rely on this information in entering into these Terms with you. As set out in more detail in Section 27, you agree to indemnify us and hold us harmless against any costs, claims, damages and expenses arising in connection with any falsehood or inaccuracy contained in the information you provide to us.

7. Deposits & Withdrawals

1. Deposits. To play games for money on the Services or to make bets on the Services, you need to deposit funds in your Account. All funds in Accounts are held in a separate account held by FC as agent on behalf of and for the sole benefit of iGaming Ontario. Funds deposited via a payment provider may take a few days to clear before they appear in this Account, during which time they will be held in the account of the relevant payment provider. The funds in your Account are held to satisfy any payment obligations you may incur as a result of playing the games on the Services, making sports wagers on the Services or using any of the other products or services supplied by FC. Please note that interest is not payable on the funds held in your Account. In connection with making a deposit, you represent that:

1. All money that you deposit in your Account originates from a payment source of which you are the legal owner and that matches the name on your Account;

2. All money that you deposit in your Account is free from and unconnected to any illegality and, in particular, does not originate from any illegal activity or source; and

3. All payments made into your Account are authorized and you will not attempt to reverse a payment made into your Account or take any action which will cause such a payment to be reversed by a third party in order to avoid any legitimate liability.

All deposits into your Account are subject to appropriate verifications and authorizations to ensure that they are appropriately authorized by a financial services provider. In addition, you accept that all transactions may be checked for the detection of money laundering or fraud and that any transactions made by you which FC or iGaming Ontario deems suspicious may be reported to the appropriate authorities.

You may only use the Services you have sufficient funds to place a Bet through your Account. FC will not extend or grant any credit or lend any money to you or refer you to any credit providers in order to place Bet or use the Services. If your Account has a negative funds balance, your Account will be suspended. No transaction will be permitted until the negative funds balance is eliminated and no Bet will be accepted by FC that could result in a negative funds balance.

Deposits to your Account can be made using several different and convenient ways, as permitted by the AGCO and iGaming Ontario..

Credit Card Chargeback Fees. Each credit card chargeback transaction that you initiate will be assessed a $5.00 fee, applicable against any available cash balance in your Account at the time such fee is assessed. Any credit card chargeback that you initiate requiring pre-arbitration proceedings will further be assessed a $500.00 fee, applicable against any available cash balance in your Account at the time such fee is assessed.

2. Withdrawals. We have a number of controls and checks that take place before any withdrawal request is processed. These checks are part of our ongoing commitment to maintaining the security of our customers’ funds. We will use commercially reasonable efforts to process your withdrawal request within 5 working days, subject to appropriate authorizations and verifications. We will credit funds to you using the same method used to deposit funds in your Account, whenever this is possible. If the original method used is not available, we will ask you to provide information regarding a second account, along with documentation evidencing that you are the legal holder of the account. The availability of withdrawn funds is subject to standard banking restrictions.

In connection with making a withdrawal, you represent that:

  1. All money that you withdraw from your Account is transmitted to a payment source of which you are the legal owner and that matches the name on your Account;
  2. All money that you withdraw from your Account is free from and unconnected to any illegality and, in particular, does not originate from any illegal activity or source; and
  3. All withdrawals from your Account are authorized and you will not attempt to take any action which will cause such a withdrawal to be reversed by a third party in order to avoid any legitimate liability.

You accept that all transactions may be checked for the detection of money laundering or fraud and that any transactions made by you which FC or iGaming Ontario deems suspicious may be reported to the appropriate authorities.

8. Placing Bets

1. Customers can only Bet up to the amount held within their Account or allowed by their bank when customers must fund their Account first or the limit as set out in the House Rules, whichever is the lesser. The minimum and maximum bet per selection is determined exclusively by FC and is detailed on screen.

2. FC reserves the right to accept or decline the whole or part of any proposed Bet.

3. We will inform you whether a Bet you have placed has or has not been accepted. Each Bet will be given an individual number as confirmation of the Bet. Bets will be valid (subject to meeting the criteria for placing a bet laid down in the Terms) if accepted by the FanDuel Sportsbook bet server, whether or not the customer receives the bet code. We are not liable for the settlement of any Bets where we have not issued a bet code or other written confirmation of acceptance of the Bet or where we are unable to display that Bet in the ‘My Account’ pages of the Services. It is the customer’s responsibility to ensure that all details of their Bets are correct. Once a Bet has been confirmed by FanDuel Sportsbook, that Bet cannot be cancelled by the customer, unless the Bet was received after the determination of game outcome associated with the wager. In this case, the Bet will be voided and returned to you. If you have any concern as to whether your Bet has been accepted, please log in and go to the ‘My Account’ pages of the Services where details of all live Bets entered into by you will be displayed.

4. You must exercise your own judgement in placing a Bet. We will not provide you with any advice relating to a Bet, and you hereby confirm that you have not relied on the advice of any FC employee relating to any Bet.

5. You agree to pay us for all Bets that are placed with us using your Account.

6. Bets must be made via the Website or via the Betting Apps.

7. Please familiarize yourself with betting and gaming terminology and how the various bets and games are operated. If you have any questions relating to the foregoing, please contact us. We will provide you with sufficient information to make informed decisions about betting or wagering based on chances of winning, the way the game is played, and how prizes and payouts are made. FC cannot accept any responsibility if you place a Bet in circumstances where you do not fully understand any of the terms involved or how the Bet or game is operated.

8. We will provide you with access to information regarding available sport and event Bets before you place a Bet, including, without limitation, information relating to the odds, payouts, and prices for the Bet. On occasion the prices available across the various Services may not be the same - for example, a price on the FanDuel Sportsbook Website may not be the same as those prices available on other Services. FC accepts no liability for the fact that a customer could have obtained a different price through some other medium.

9. Guaranteed prices and other special offers or promotions are available at the discretion of FC and can be restricted on an individual Account basis at any time.

10. FC is not responsible for any taxes that may be payable by you whether on any Bets, on any winnings or otherwise.

11. With the exception of “Live Betting” events (see Section 10 below for Live Betting rules), Bets are accepted up to the off-time of the event or a pre-determined time, whichever is earlier. However, FanDuel Sportsbook may allow a grace period for some sporting events during which bets will be accepted but we reserve the right to void any or all Bets should we think there has been a significant development in the event prior to placement or purported placement. FanDuel Sportsbook reserves the right to void any Bet if accepted in error after the betting has closed or where the event was resolved or at a stage where the customer could have an indication of the outcome. In such circumstances, we will normally return your stake.

12. FanDuel Sportsbook reserves the right to void any or all Bets made by, any group of people acting in conjunction with each other, or any individual acting alone, in an attempt to defraud FanDuel Sportsbook.

13. Not all participants are quoted in every event. However, a price is available for almost all entries or outcomes in any event. If you wish to bet on an unnamed selection, please contact one of our Customer Support agents and we will try to add this selection to the market.

14. FC may, at its sole discretion and without any requirement to give reasons, exclude any customer from the Services generally or from receiving selected promotions (e.g., guaranteed best price; bonuses; free bets; enhanced prices; and money-back specials) and any other promotions and offers introduced by us from time to time.

15. In the event of there being a dispute over the time at which a Bet was placed or whether a Bet has been placed, then the time at which it was recorded on the transactional log will govern settlement. If an attempted Bet was not recorded on the transactional log, no Bet shall be deemed to have been placed. You should check your Account balance each time you visit the Services.

16. It is a condition of our acceptance of Bets from you, and by offering to place a Bet with us you represent and warrant, that:

1. You are not prohibited from entering into the Bet by any term of your contract of employment, these Terms or any rule of a sport governing body or other professional body of which you are a member, which applies to you;

2. Where the Bet is placed on the outcome of a competition or other event or process or on the likelihood of anything occurring or not occurring (“the event”), you do not know the outcome of the event;

3. You are not misusing Inside Information (as defined in Section 8.22) to place a Bet; and

4. Placing your Bet will not cause you to be in violation of Section 4.5 above.

17. In the event of any representation made by you in Section 8.17 proving to be false, FC reserves the right to void bets, suspend your Account, and we shall not be obliged to pay any winnings which might otherwise have been payable in respect of the Bet.

18. In the event of a warning being received by FanDuel Sportsbook in relation to suspicious or irregular betting patterns and possible instances of event manipulation FanDuel Sportsbook reserves the right, in its absolute discretion, to:

1. Suspend or cancel its offering on any event or series of events in any of its markets; and

2. Delay or withhold payment on any event or series of events until the integrity of such event or series of events has been confirmed:

I. by the relevant sports federation or governing body (where applicable); or

II. by FanDuel Sportsbook using its reasonable discretion.

If we decide to suspend or cancel any event or series of events due to suspicious or irregular betting patterns or event manipulation, our decision to do so will be fair, reasonable, and made in good faith.

19. Further, in the case of active event manipulation being confirmed as having taken place on any event or series of events (by the appropriate sports governing bodies or by any other means), FanDuel Sportsbook reserves the right, in its absolute discretion, to suspend or cancel any Bets placed on such events, either by any individual identified as having misused Inside Information (defined in Section 8.22) or by any other individual who in the reasonable opinion of FanDuel Sportsbook is connected to, acting in conjunction with, or in any way involved with such individual or the event manipulation.

20. We reserve the right to refuse or limit any Bets or bonuses (for example by setting minimum and maximum amounts which will be set out in the Sportsbook Rules, or by setting wagering requirements), or change such limits, at our sole discretion for any reason whatsoever without any obligation to provide you with notice, except as otherwise required under these Terms.

21. “Inside Information” means any information which has not been made public and, if it were made public, would be likely to have a material effect on the relevant market relating to the event.

Suspension or termination

22. Without restricting our ability to rely on other remedies that may be available to us, we may suspend or terminate your Account or cancel any Bets placed by you at our absolute discretion if:

1. We become aware or suspect that you:

I. Are engaging in illegal or fraudulent activity while using our Services;

II. Are breaching any term of these Terms, including, without limitation, the House Rules;

III. Are taking unfair advantage over us or any other player or are otherwise acting in an unfair manner (for example, by exploiting a fault, loophole or error in our software, by collusion or by any other means); or

IV. May be having difficulties obtaining credit, have become bankrupt, may not be gaming responsibly or that you may have self-excluded; or

2. We are required to do so by law or a regulatory authority, including, without limitation, iGaming Ontario.

23. If you have a question relating to your Account, it is your responsibility to notify FC at the earliest opportunity, providing as much information as FC may require.

24. Following termination or suspension of your Account, we will, in the normal course of business, return any funds in your Account to you. Please contact Customer Serviceto request any funds held in suspended or closed accounts along with applicable tax forms and transactional records associated with the account. However, we reserve the right to withhold the funds in your Account from you pending the determination of any investigation (including, without limitation, any relevant external investigation) where:

1. We suspect you have acted in breach of these Terms or any other agreement relevant to your activities on our site, including, without limitation, where we suspect the Account has been linked with fraudulent or ‘suspicious betting’ activity (explained in Section 9); or

2. We have to withhold the funds in your Account by law or to comply with any advice, request or instruction from any governmental, regulatory or enforcement authority.

25. We may, in our sole discretion, suspend or terminate your Account and/or exclude you from the Services if we determine that you pose a threat to the safety of participants in a sporting event or discover that you engaged in the harassment of a sports official, coach, or any participant in a sporting event.

26. If an internal or external investigation reasonably demonstrates that you have acted in breach of these Terms, any other agreement relevant to your activities on the Websites or Betting Apps, or that your Account has been linked with fraudulent or ‘suspicious betting’ activity, we reserve the right to seize some or all of the funds in your Account if instructed by a governmental, regulatory or enforcement authority. The disposition of any funds obtained by us in this manner will be at our sole and absolute discretion or in accordance with any advice, request, or instruction from any governmental, regulatory or law enforcement authority. We will provide you with the reasons for any adjustments that we make to your Account balance. In addition, if formally requested by law enforcement, gaming regulators, or taxation or other authorities, or in the event that you fail to provide us with sufficient information to identify yourself in accordance with our internal procedures or those procedures imposed on us by iGaming Ontario or other authorities, we may suspend your Account and all functionality relating to the use of your Account (e.g. bet management and withdrawal of funds) and withhold from you any funds in your Account pending the final determination of any criminal or other legal proceedings or investigation to which such a request may relate or until you provide the necessary ‘know your client’ or ‘age verification’ information as appropriate.

27. For the avoidance of doubt, at no point during any such suspension or termination period will interest accrue to you on any funds in your Account.

28. Your Rights to Set Daily Limits and Exclude Yourself. You have the right at any time to set daily, weekly, and/or monthly limits for your gaming activity or to exclude yourself from playing games or placing sports wagers on the Services. Details of how to set daily limits or to exclude yourself can be found on the Ontario Patron Protection page on the Services as applicable. Should you choose to exclude yourself, you will be opted out of all bonuses in accordance with the applicable bonus terms & conditions. Upon your request, we will return the balance of any funds in your Account to you in accordance with Section 7.2 above.

29. Your Right to Suspend Your Account for a Period of Time Chosen by You. You have the right at any time to suspend your Account for a period of no less than seventy-two (72) hours. Details of how to suspend your Account can be found on the Ontario Patron Protection page on the Services.

 

9. Suspicious Betting

1. For the purpose of this Section 9, “suspicious betting” shall refer to where we have reasonable grounds to believe that a Bet or a number of Bets have been placed under suspicious circumstances, a player is acting unfairly towards another player, or where there has been cheating, collusion or a betting pattern that deviates, including, without limitation, statistically, from the activity otherwise exhibited by patrons and reasonably expected by us or independent integrity monitor that may indicate potential suspicious activity in the betting or the underlying sport or other event. Suspicious betting shall include, but not be limited to:

1. Where there is an inordinate frequency or highly unusual pattern of Bets (by comparison with betting norms) placed on the same selection(s) in a short space of time, including, without limitation, the size of a Bet or increased Betting volume on a particular event or wager type;

2. Where there is an inordinate frequency or highly unusual pattern of Bets placed on the same selection(s) and where the theoretical probability of said selection(s) winning at the time of Bet(s) placement, based on the odds offered on the selection(s) at the time of bet placement, is largely inconsistent with the theoretical probability of the same selection(s) winning calculated using their starting prices;

3. Where the integrity of an event (or events) has been called into question, including, for example, but not limited to where one (or more) of the participants in an event displays exceptional form which we reasonably believe was known to you or someone connected to you at the time of bet placement but was concealed from the public generally in order to gain an unfair advantage in any bets placed on that event (or those events);

4. Where we have reasonable grounds to suspect that a Bet or a string of connected Bets were placed robotically, by automated means, or otherwise than through the Account holder placing each Bet manually via their Account, including, without limitation, through a bot;

5. Where we reasonably believe that you have used unfair external factors or influences connected with the event(s) the subject of any Bet(s);

6. Where we reasonably suspect that you have opened duplicate Accounts or where we reasonably suspect that second or subsequent Accounts are under common control with your Account with a view to concealing the true worth, nature or pattern of Bets placed by you or on your behalf, even if second or subsequent Accounts are opened under different names;

7. Where we otherwise believe, acting reasonably, that you are acting in concert with others or that you are acting other than on your own behalf; or

8. Where we reasonably believe that bets have been placed from a location or Device other than the location or Device which you claim to have used to place a Bet.

2. In the case of any of the activities contemplated by Section 9.1, and without restricting our ability to rely on other remedies that may be available to us, we may, acting reasonably, and depending on the circumstances:

1. Request such further information from you as may reasonably be required by us to investigate whether the Bet or Bets constitute suspicious betting for the purpose of Section 9.1;

2. Suspend or withhold payment of any amounts (or any parts thereof) pending the receipt by us of satisfactory evidence from you in order for us to determine (acting reasonably) that a bet does not constitute a suspicious Bet as such term is referred to in Section 9.1. For example, but without limitation, where we suspect that a Bet or a string of connected Bets may have been placed robotically or by automated means, we may require you to provide reasonable evidence that each Bet was placed manually by you via your Account. You further acknowledge and accept that we reserve the right, at our sole discretion, to collect and process any information in connection with your betting patterns, personal data, depositing of funds and any other related information and inquiries that will help us to investigate any suspected breach of these Terms;

3. Suspend or withhold payment of any amounts (or any parts thereof), usually for no longer than thirty (30) days but where relevant for such longer period of time as may reasonably be required (for example, pending any investigations by FC, any sports governing body, a gambling regulator, a law enforcement authority or any other third party);

4. Void a Bet or a string of connected Bets (including, without limitation, for example multiples) prior to the event. Where possible, we shall communicate to you in advance that the Bet(s) has (or have) been voided prior to the (first) event the subject of the Bet(s);

5. Calculate any winnings based on the starting price of the event(s) the subject of the Bet(s). Where possible, we shall communicate to you in advance that any Bet(s) will be settled at the starting price; or

6. Where there is an inordinate frequency or unusual pattern of Bets placed on the same selection(s) in a short space of time and where we have reasonable grounds to suspect that the Bets are connected Bets, limit the payment of winnings in respect of those Bets (and where necessary with such limitation applied across multiple accounts) to the maximum payout for individual Bets on any particular market or markets as set out in the House Rules.

3. You must report any suspicious betting to Canada@fanduel.com.

4. Where we have reasonable grounds to believe that you or another player have participated in, or have been connected with, any type of suspicious betting, we shall use our reasonable efforts to investigate such matter, including, but not limited to, through the use of various collusion, suspicious betting, fraud and cheating detection practices which are used in the gambling industry.

5. We reserve the right to terminate an Account if we reasonably suspect any of the activities described in Section 9.1 in connection with that Account.

6. Where a Bet is deemed to be, or is declared, void by us prior to an event, any sum deducted from your Account with respect to that Bet shall be credited to your Account.

7. We reserve the right to seek to recover from you any losses we suffer that are directly or indirectly connected to any of the activities contemplated in Section 9.1. This right is without prejudice to any other rights (including, without limitation, common law rights) that we may have against you, whether under these Terms or otherwise.

8. We will not be liable under any circumstances whatsoever for any loss you or any other person may incur as a result of the collusive or other behavior in breach of this Section 9. Further, we reserve the right, but shall not be obliged, to take any other actions in the case of any of the activities contemplated in Section 9.

9. In exercising any of our rights under this Section 9, we shall ensure that we exercise such rights in a manner which is fair, reasonable, and in good faith to you and to our customers generally. If you have any comments or questions in respect of this Section 9, please do not hesitate to contact Customer Service.

10. If requested by you, we will provide you with information about our policies and procedures to deter, prevent and detect suspicious betting, including, without limitation, the suspension or disabling or accounts and any recovery of funds.

10. Live Betting & Cash Out

1. Live Betting (or In-Play Betting) means betting that takes place while an event is in progress. In addition to the rest of these Terms, the following rules apply to Live Betting:

1. We reserve the right to void any part of any, or all, Bets on any Live Betting event that is not completed (i.e., abandoned, postponed);

2. Where a blatant or palpable error is made in offers made, prices offered or bets accepted or in the in transmission of any event on which we have purported to offer Live Betting, Bets may be settled at the correct price at the time at which the Bet was placed, as determined by FanDuel Sportsbook. If the odds, payout odds or prices of a Bet change prior to our confirmation the Bet, you will have the option of confirming or withdrawing and receiving a refund of the Bet, unless you have enabled the automatic acceptance of changes in Bets; or

3. Where we have reasonable grounds to believe that a Bet is placed after the outcome of an event is known, we reserve the right to void the Bet.

2. We will make available up to date information relating to each Live Betting event, including, without limitation, odds, payouts, and prices for the Bet. However, please note that in the case of Live Betting, you may not at any time be able to see or otherwise be provided with the most up-to-date information in relation to the relevant event, including for example (but without limitation), through delayed coverage, a slow connection or equipment, or other system flaws, faults, errors or service interruption. FanDuel Sportsbook shall not be liable for any delay in relaying up-to-date information.

3. In addition to the rest of these terms relating to Live Betting (which apply equally to our Cash Out functionality), the rules relating to the Cash Out feature are further described here. Please note in particular that for a variety of reasons (including for example technical issues, human error, suspicions of fraud or other improprieties or other issues outside of our control), FanDuel Sportsbook cannot guarantee the availability at all times of the Cash Out functionality, even where the functionality has been advertised in connection with a particular event. Please be aware and accept, therefore, that unless Cash Out is available and successfully exercised in connection with a particular Bet, your initial Bet will, unless otherwise provided in accordance with these Terms, stand as originally placed.

11. Gaming

1. Certain games involve peer-to-peer events via the Services where you will be playing against other customers. Please note that we cannot control certain actions of those customers, who may be for example undertaking fraudulent activities such as colluding with other third parties or using unfair external factors or influences. If you suspect a third party is colluding, cheating or undertaking a fraudulent activity, you must let us know as soon as possible. We will take reasonable steps to prevent and investigate such unacceptable behavior. However, we will not be liable for any loss or damage which you may incur as a result of such third party collusion, fraud, cheating or otherwise illegal activity.

12. Betting Apps

1. In addition to the rest of these Terms, and all other terms and conditions that apply (such as rules relating to bonuses or particular games or functionalities or any other terms relating to any other Betting App), the following terms and conditions apply to the Betting Apps.

2. You accept that using the Betting Apps outside of a WiFi network may result in data charges from your mobile network provider. FC will not be responsible for any data charges incurred as a result of your using the Betting Apps.

3. If you suffer a disconnection or exit the application for any reason during a game where a further player action is required, then this game will be resumed from this point when you log back in to the application and launch the relevant game. If you have a winning hand(s)/game and are disconnected prior to being able to ‘gamble’ on a video, poker or slot game, your winnings will be credited to your Account and you will not have the option to gamble when you reconnect. If no further decisions or action are required in an individual game following disconnection/exit, for example after the wheel spin has commenced in a roulette game, then the game will be settled and the result displayed in your Account history.

4. Game rules for individual games can be found within the Betting Apps and on the applicable Website.

13. Winnings and Payment

1. Within a reasonable period of time after the outcome of a game you participate in is determined or, where applicable, we have confirmed the relevant result of an event and settled the markets, all cleared winnings will be credited to the customer’s Account. Please see Section 7.2 for details on withdrawal methods.

2. Results will be as published and confirmed by the relevant governing body or as otherwise generally accepted.

3. The maximum payout to any one (1) customer in any twenty-four (24) hour period regardless of size of stake or number of Bets are as set out in the House Rules or as specified on the Bet Receipt, whichever is the lesser sum.

4. It is strictly the duty of the customer to stay within the limits set out in the House Rules and FanDuel Sportsbook will not under any circumstances pay any amounts in excess of those limits to a customer for any purported winnings exceeding these limits.

5. If requested by you, will share our data sources that determine the outcome of the Bet to You. Any questions relating to a Bet must be raised no later than six months after the last event in the Bet has been settled. We cannot guarantee that we will be able to respond to your question if it is not raised within this time.

6. With your consent, we may use your username or first name or initials and province and any winnings you may have had for advertising or promotional purposes without additional compensation.

14. Errors & Suspected Errors

1. FanDuel Sportsbook makes every effort to ensure that no errors are made in prices offered or Bets accepted. However, human and/or systems’ error may occasionally result in errors.

1. FanDuel Sportsbook reserves the right to correct any obvious errors and to void any Bets placed where such errors have occurred in accordance with this Section. We will provide you with the reasons for any adjustments that we make to your Account balance.

2. In the case of any blatant errors in prices transmitted (including for example where the price being displayed is materially different from those available in the general market or the price is clearly incorrect, depending on all of the circumstances) or if the odds, payout odds or prices of a Bet change prior to our confirmation the Bet, you will have the option of confirming and settling the Bet at the correct price at the time of acceptance of the Bet by us or withdrawing and receiving a refund of the Bet, unless you have enabled the automatic acceptance of changes in Bets. If a bet is accepted by us on an event where offering a price on the event itself (rather than the price) was in error, the bet will be void and your stake will be returned.

3. Where we suspect that there may be game or system faults that may impact the integrity or fairness of the Services (including, without limitation, in the event of errors relating to the random number generators used in certain of the Services), we may make the applicable Services unavailable until the issue is resolved and will treat you fairly when resolving any transactions or Bets impacted by these faults in accordance with our policies and procedures. We will respond to any service interruption relating to a game in a way that does not disadvantage players, including, without limitation, by restoring the game to its pre-failure state, if possible. If the game cannot be continued after the issue, we will pay any amounts that you won up until the time that the issue arose or will cancel the stakes and wins coming from the applicable game and restore your account balance to its position prior to the start of the game, whichever is the better outcome for you.

4. Should funds be credited to a customer’s Account in error, it is the customer’s responsibility to notify us of the error without delay. Any winnings subsequent to the error and prior to the notification to us, whether linked to the error or not, shall be deemed invalid and returned to, or otherwise be reclaimable by, FC.

5. Any monies which are credited to your Account, or paid to you as a result of an error shall be deemed, pending resolution under Clause 14.1.1 to be held by you on trust for us and shall be immediately repaid to us when a demand for payment is made by us to you. Where such circumstances exist, if you have funds in your Account we may reclaim these funds from your Account pursuant to Section 16.2. We agree that we shall use reasonable efforts to detect any errors and inform you of any such errors relating to you, your engagement with us, or your Account, as soon as reasonably practicable.

6. As soon as you suspect or become aware of an error you shall:

1. Immediately cease play; and

2. Inform us as soon as reasonably practicable of any such error or suspected error.

7. Where you have used funds which have been credited to your Account or awarded to you as a result of an error to place subsequent bets or play games, we may cancel such bets or withhold any winnings which you may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by you on trust for us and shall be immediately repaid to us when a demand for payment is made by us to you.

8. If you are incorrectly awarded any winnings as a result of (a) any human error; or (b) any bug, defect or error in the Software; or (c) the failure of the relevant games product or the Software to operate in accordance with the rules of the relevant game, then FanDuel Casino will not be liable to pay you any such winnings and you agree to refund any such winnings that may have been paid to you as a result of such error or mistake.

9. By using our Services, you understand that we reserve the right to change or remove any of these Services at any time.

15. Cancellation of Deposits and the Services

1. You hereby agree, warrant and represent that no cancelation of deposits will be made relating to your Account without our consent. In the event of any of the foregoing occurring, you agree to indemnify us and hold us harmless against any costs, claims, damages and expenses arising in connection therewith and to refund and compensate us for any losses we would otherwise incur arising from such actions including, without limitation, any expenses incurred by us in the process of recovering such amounts.

2. Cancellation - We may restrict your access to the Services, suspend or terminate your Account, withdraw your offers for bets, void any bets outstanding to your Account, cancel any unmatched Bets or cancel and void any outstanding or matched Bets in our absolute discretion without cause at any time including, without limitation, if:

1. There is a technological failure;

2. We suspect that you are engaging in illegal or fraudulent activity;

3. We suspect that you have (or may have) breached any part of these Terms;

4. We suspect you are acting in a manner that is detrimental to the conduct of our business or which may result in legal liability for you, us or third parties;

5. We suspect that your Account’s usage could represent ‘business usage’ (‘business usage’ includes any use by a betting operator or any use by an individual or organization supplying data or services to a betting operator);

6. We suspect that you may be having difficulties obtaining credit; or

7. We have the right to do so as set out in elsewhere in these Terms or any of our other policies.

In relation to any cancelled or void Bets, we reserve the right to hold any money in your Account relating to these Bets to be paid to us or, if there are insufficient funds in your Account, demand that you pay us the relevant outstanding amount relating to these Bets.

16. Void Bets & Right of Set-Off

1. FC may be required by law to conduct certain checks on customers or those applying to open a new Account. Where we are required by law or otherwise determine to close an Account for a breach of these Terms, your attention is brought to the following terms:

1. All previous Bets will be voidable at the option of FC and we will return the balance of your Account minus any amounts that are owned to us at the time of such closure; and

2. Subject to Section 17.1, any stakes for Bets made but for which the event is not yet completed will be returned to you other than in the event of any amounts owed to us at that time of such closure.

2. FC may at any time set off any amount on deposit in your Account against any amounts owed by you to FanDuel Casino or FanDuel Sportsbook.

17. Fraud

1. FC reserves the right to seek criminal or other sanctions against you if we suspect you have engaged in fraudulent, dishonest or criminal acts and we will disclose such information to the relevant authorities or other relevant third parties (for example, payment service providers) as may be necessary in this regard.

2. FC reserves the right to suspend or terminate any Account it believes to be involved in fraud, money laundering or any other form of illegal or suspicious activities and to report such details as it reasonably considers are necessary to relevant authorities.

3. You undertake that all money that you deposit in your Account is untainted with any illegality and, in particular, does not originate from any illegal activity or source.

18. Responsible Gambling

1. Enjoy legal online gaming and sports betting in Ontario responsibly and sensibly. At FanDuel Sportsbook, PokerStars Exclusively on FanDuel, and FanDuel Casino, we offer a range of different options that can be used to manage your gaming activity at any time. This includes tools which allow you to limit the amount you can deposit or wager, time limits to help you control how much time you spend gaming or the option to exclude yourself from gaming for a period of time. All mentioned limits can be set in the various sections below when logged in to your account. Visit our Responsible Gaming page here.

If you or someone you know has a gambling problem and wants help, call Connex Ontario at 519-439-0174 or https://www.connexontario.ca/.

iGaming Ontario provides a voluntary centralized self-exclusion tool (“BetGuard”) that allows
individuals to self-exclude centrally from all regulated igaming sites in Ontario. Participation
requires creating an account and registering on the BetGuard website.

BetGuard is governed solely by iGaming Ontario’s terms and conditions. FanDuel’s terms and
conditions apply only to FanDuel’s own self-exclusion program and do not govern BetGuard.
You are responsible for following the BetGuard terms and conditions for your centralized self-
exclusion under BetGuard and FanDuel’s terms and conditions for FanDuel’s self-exclusion
program.

Registering with BetGuard does not modify or cancel any self-exclusion you have with FanDuel,
and registering with FanDuel’s self-exclusion does not modify or cancel your enrollment
BetGuard. In particular, your choice of self-exclusion term in FanDuel’s self-exclusion program
may not match your BetGuard centralized self-exclusion term. If you are registered in both
BetGuard and FanDuel’s self-exclusion program, the expiration or ending of a term ending for
one self-exclusion program does not modify or cancel the term of the other program.

If there is any conflict between iGaming Ontario’s terms and conditions and FanDuel’s terms
and conditions regarding BetGuard, iGaming Ontario’s terms and conditions prevail. iGaming
Ontario also has final authority over any iGaming Ontario-Operator, player disputes, or both
related to BetGuard. For further information please review these BetGuard terms and conditions.

For those Operators who provide their Ontario offerings in French
Jeux en ligne Ontario fournit un outil d’autoexclusion centralisé volontaire nommé Garde-jeu, qui
permet aux personnes de s’autoexclure de manière centralisée de tous les sites de jeux d’argent
sur Internet réglementés en Ontario. La participation nécessite la création d’un compte et
l’inscription sur le site web de Garde-jeu.

Garde-jeu est régi exclusivement par les conditions générales de Jeux en ligne Ontario. Les
conditions générales de FanDuel s’appliquent uniquement au programme d’autoexclusion de
FanDuel et ne régissent pas Garde-jeu. Il vous incombe de respecter les conditions générales de
Garde-jeu pour votre autoexclusion centralisée par Garde-jeu, ainsi que les conditions générales
de FanDuel pour le programme d’autoexclusion de FanDuel.

L’inscription à Garde-jeu ne modifie ni n’annule aucune autoexclusion que vous avez auprès de
(exploitant), et l’inscription au programme d’autoexclusion de FanDuel ne modifie ni n’annule
votre inscription à Garde-jeu. En particulier, la durée d’autoexclusion que vous choisissez dans le
programme d’autoexclusion de FanDuel peut ne pas correspondre à la durée de votre
autoexclusion centralisée à Garde-jeu. Si vous êtes inscrit à la fois à Garde-jeu et au programme
d’autoexclusion de FanDuel l’expiration ou la fin d’une période d’un programme d’autoexclusion
ne modifie ni n’annule la période de l’autre programme. 

En cas de conflit entre les conditions générales de Jeux en ligne Ontario et celles de FanDuel
concernant Garde-jeu, les conditions générales de Jeux en ligne Ontario prévalent. Jeux en ligne
Ontario dispose également du pouvoir de décision final concernant tout litige entre Jeux en ligne
Ontario et FanDuel, entre les joueurs, ou entre les deux, en rapport avec Garde-jeu. Pour plus
d’informations, veuillez consulter les présentes conditions générales de Garde-jeu.

19. Dormant and Non-Depositing Accounts, Charges and Statements of Account Activity

1. Dormant and Non-Depositing Accounts.

1. Accounts shall be deemed “Dormant” in the event that the account holder does not log in within a thirty-six (36)-month period. If your Account becomes dormant, it will be temporarily frozen so that it is unavailable for log on or use by you. You will also be opted out of all bonuses in accordance with the applicable bonus terms and conditions. We will use reasonable efforts to inform you of any funds remaining in your dormant account. In accordance with applicable regulations, unclaimed balances in Dormant accounts will be forfeited.

2. All bonuses will be forfeited from any Account to which a deposit has not been made within sixty (60) days of establishing such Account.

2. Charges.

1. FC will not charge you for the deposit and withdrawal of funds to or from your Account in the normal course of events. However, some charges may apply in some cases to reflect the cost incurred by FC as a result of processing excessive transactions. Please note that if you become eligible to incur additional deposit and withdrawal charges, we will contact you before any charges are incurred.

3. Statements of Account Activity.

1. You can consult the “Account History” page to review all monetary transactions on your Account for the immediately preceding twenty-four (24) months. You may request and receive a statement of activity related to the last twenty-four (24) months of activity on your Account at any time by visiting the My Account page of the Services. If you require a statement of activity relating to your activity over the past twenty-four (24) months, please contact Customer Service with your request.

20. Closure of Accounts

1. Please contact our Customer Service if you wish to close your Account.

2. After your Account has been closed, it will remain closed unless and until you ask for it to be re-opened. However, we may refuse to re-open your Account in certain circumstances (including, without limitation, where a permanent exclusion or self-exclusion has been applied to your Account pursuant to our responsible gambling practices - see Section 18 above).

3. Account holders who wish to recover funds held in a closed, locked or excluded Account are also advised to contact Customer Service.

4. We are entitled to close your Account at our discretion, including, without limitation, if required by iGaming Ontario, and without having to disclose any reasons, and where deemed necessary on written notice (or attempted notice) to you using the contact details you have provided. Any balance in your Account will be made available to you using the same method used to deposit funds in your Account, whenever this is possible, provided that you have complied with these Terms. If the original method used is not available, we will ask you to provide information regarding a second account, along with documentation evidencing that you are the legal holder of the account. Upon withdrawing funds, your own bank or other payment provider may add a further handling charge which may vary over time and for which You remain responsible.

5. Subject to applicable law, your sole remedy in the event of termination of your Account by us for any reason shall be the reimbursement of any undisputed Account balance you may then have (and we shall have no further liability to you whatsoever).

21. Software and Downloads, Location Services and SMS Service Alerts

1. Software and Downloads. For certain of our Services, it may be necessary to download or otherwise use certain software, including software provided by third parties. In such circumstances, you may be required to enter into an end user licence agreement (“EULA”) in respect of such software. You agree to be bound by the terms of any such agreement. You also agree not to interfere with, modify, decompile, copy, or reverse-engineer any software provided to you as part of the Services except as expressly permitted herein, in the EULA, or as permitted by law.

2. Location Services. In this Section 21.2, “Cellular Provider” means cellular provider that you use to access the Services or play the games or make sports wagers. By accepting the Terms you are providing permission to FC to obtain your location using your cell phone. It is necessary for FC to collect this information in order to validate that you are located within the legal gaming area of the Province of Ontario and to allow you to access the Services, play the games and place sports wagers. You are also consenting to FC retaining your location data for ten (10) years before deleting it. The Services use location data. By using the Services, you allow your wireless carrier to share your location with others. There is no representation, warranty or guarantee of accuracy, completeness or timeliness of any location data, product, or service. The Services were not developed by a Cellular Provider. If you use the Services, it may require your Cellular Provider to disclose your customer information, including, without limitation, location information, to FC or a third party. By providing your consent, you authorize your Cellular Provider to disclose your information to FC and to third parties fin order to enable this application. See our Privacy Policy for more information about how FC will collect, access, use, and disclose your information. You acknowledge and agree that: (1) your relationship with FC is separate from your relationship with your Cellular Provider; (2) Your Cellular Provider is not responsible for the Services; and (3) you will hold harmless your Cellular Provider and its subsidiaries, affiliates, officers, employees, agents, successors, and assigns from any judgments, claims, actions, losses, liabilities, or expenses arising from or attributable to the Services or the acts or omissions of FC.

3. SMS Service Alerts. 

1. If you wish to enable two-factor authentication on your Account in order to log in to the Websites or Betting Apps, you may do so in your Account settings (“Two-Factor Authentication”). When Two-Factor Authentication is enabled, FC will send a randomly generated code via text message to your registered cell phone number each time your Account username and password are correctly entered. You must enter this code on the Websites or Betting Apps in order to successfully access the Services or the games or sports wagering menus. In order to opt in to Two-Factor Authentication you must have a supported carrier. Should you wish to opt-out of Two-Factor Authentication, you can do so at any point by responding “STOP” to the original opt-in text message or by texting “STOP” to the short code.

2. Supported carriers for Two-Factor Authentication include major Canadian carriers. Please check with your carrier for eligibility. Message and data rates may apply; please check with your carrier for further details.

22. App Updates & Upgrades

You acknowledge that FD may from time-to-time issue updated or upgraded versions of the Betting Apps, and may (subject to your device settings) automatically electronically update or upgrade the version of the Betting Apps that you are then currently using on your Betting Apps. You consent to receive updates or upgrades to the Betting Apps automatically without providing further consent each time. The Betting Apps (including any updates or upgrades) may: (i) cause your device to automatically communicate with our servers to deliver the functionality described in the Betting Apps description or through new features as they are introduced, and to record usage metrics; (ii) affect preferences or data stored on your device; and (iii) collect personal information as set out in our Privacy Policy, including for the purposes of confirming your location and eligibility to use the services. We are not responsible if an update or upgrade affects how the Betting Apps works if this is caused by your own equipment or device not supporting the update or upgrade. You can withdraw consent at any time by uninstalling the Betting Apps or by contacting [Customer Service].

 

23. Systems Failure & Hacking and Other Offenses

1. Except as otherwise expressly stated in these Terms, FC shall not be liable for any Bet not being placed for any reason or you being disconnected from the Services, including, but not limited to, failure or disconnection of computer, telecommunications services, internet or otherwise, and the balance of your Account will at all times be as is recorded on our server.

2. You warrant, represent and undertake that you shall not knowingly or negligently interrupt, corrupt or exploit for any purposes not intended by FC any of the Services, including for example by:

1. attempting to gain unauthorized access to any of the Services, the servers on which the Services are hosted or any server, computer or database connected to the Services;

2. using any features which may affect the function or performance of the Services in any way for example (but not limited to) releasing viruses, worms, trojans or similar material that may be malicious or harmful;

3. interfering or tampering with, removing or otherwise altering in any way, any information in any form which is included in or on any of the Services; or

4. attacking the Services via a denial-of-service attack or any other form of attack or interference.

3. We reserve the right to pursue you for any loss we suffer as a result of any infringement by you of any of your obligations under this Section 22. Further, please be aware that we may share your details with law enforcement authorities in the case of any criminal, or suspected criminal, activities by you.

4. We may restrict your access to the Services, prohibit you from participating in any or all games, or prohibit you from playing in a particular game, refuse or limit any wager you make, withhold payment of your winnings, and suspend or terminate your Account in our absolute discretion without cause at any time, including, without limitation, if:

1. There is a technological failure;

2. We reasonably believe that you have breached any of these Terms;

3. You attempt to manipulate or ascertain information concerning the Software code or are involved in collusion;

4. You tamper or attempt to tamper with the Software in any way;

5. You are committing any offense, e.g., by attempting to access or accessing the games or sports wagering system from a jurisdiction where playing games or placing sports wagers is illegal; or

6. You publish any actual or potentially defamatory, offensive, racist, harmful or obscene language or material.

24. Your Personal Data

1. We reserve the right to suspend or terminate your Account if we suspect that you have provided us inaccurate personal information.  If you believe that any of your personal information is inaccurate or out-of-date, please reach out to us to correct it.  Depending on your state of residence, you may have the right to request that we rectify the personal information we hold on you.  See our Privacy Policy (link) for more details. 

25. No Warranty

1. THE SERVICES ARE PROVIDED ON AN “AS IS”, “AS AVAILABLE”, AND “WITH ALL FAULTS” BASIS. Therefore, to the fullest extent permissible by law, FC and its parent companies, and each of their respective subsidiaries and each of their respective employees, directors, officers, managers, shareholders, agents, prize providers, agencies, vendors, licensors, licensees, contractors, successors, and assigns (collectively, “FanDuel Parties”) hereby disclaim and make no representations, warranties, endorsements, or promises, express or implied, as to:

1. The Services and any wagering activities (including, without limitation, the Content and the User Generated Content);

2. The functions, features, or any other elements on, or made accessible through, the Services;

3. Any products, services, or instructions offered or referenced at or linked through the Services;

4. Security associated with the transmission of your wagers, information and User Generated Content transmitted to FC or via the Services;

5. Whether the Services or the servers that make the Services available are free from any harmful components (including, without limitation, viruses, Trojan horses, and other technologies that could adversely impact your Device);

6. Whether the information (including, without limitation, any instructions) on the Services is accurate, complete, correct, adequate, useful, timely, or reliable;

7. Whether any defects to or errors on the Services will be repaired or corrected;

8. Whether your access to the Services will be uninterrupted;

9. Whether the Services will be available at any particular time or location; and

10. Whether your use of the Services is lawful in any particular jurisdiction.

EXCEPT FOR ANY SPECIFIC WARRANTIES PROVIDED HEREIN OR IN ADDITIONAL TERMS PROVIDED BY A FANDUEL PARTY, THE FANDUEL PARTIES HEREBY FURTHER DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION, AND FREEDOM FROM COMPUTER VIRUS.

26. Liability

1. YOU HEREBY ACCEPT THAT BY USING THE SERVICES, THERE IS A RISK THAT YOU MAY, AS WELL AS WINNING MONEY, LOSE MONEY. YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR OWN RISK AND THE FANDUEL PARTIES ACCEPT NO RESPONSIBILITY AND SHALL NOT BE LIABLE FOR ANY CONSEQUENCES THAT ARE ALLEGED TO HAVE OCCURRED THROUGH YOUR USE, OR MISUSE, OF THE SERVICES.

2. IF AND ONLY TO THE EXTENT THAT CLAUSE 26.1 DOES NOT APPLY, THE MAXIMUM LIABILITY OF THE FANDUEL PARTIES (OR OUR THIRD PARTY SERVICE PROVIDERS, TO THE EXTENT RELEVANT) TO YOU ARISING OUT OF OR RELATING TO THE SERVICES OR THE TERMS, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), OR OTHERWISE SHALL BE LIMITED TO THE AVERAGE BALANCE HELD IN YOUR ACCOUNT IN THE PREVIOUS SIX (6) MONTHS (OR THE TERM OF THE ACCOUNT IN THE CASE OF ACCOUNTS OPEN FOR LESS THAN SIX (6) MONTHS).

3. THE FANDUEL PARTIES (OR OUR THIRD PARTY SERVICE PROVIDERS, TO THE EXTENT RELEVANT) SHALL NOT BE LIABLE TO YOU IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE ARISING FOR LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF DATA, LOSS OF BUSINESS, LOSS OF BUSINESS INFORMATION, BUSINESS INTERRUPTION, LOSS OF REPUTATION, LOSS OF OPPORTUNITY, OR LOSS OF GOODWILL, OR FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, EVEN IF SUCH DAMAGES ARE FORESEEABLE OR IF WE HAVE BEEN NOTIFIED OF THE POSSIBILITY OF SUCH DAMAGES.

4. THE FANDUEL PARTIES ARE NOT LIABLE FOR THE FAILURE OF ANY EQUIPMENT OR SOFTWARE, WHEREVER LOCATED OR ADMINISTERED, OR WHETHER UNDER OUR DIRECT CONTROL OR NOT, THAT MAY PREVENT THE OPERATION OF OUR SERVICES, IMPEDE THE PLACING OF ORDERS FOR BETS OR THE ACCEPTANCE OF BETS, OR PREVENT YOU FROM BEING ABLE TO CONTACT US. THE FANDUEL PARTIES WILL NOT BE LIABLE FOR ANY LOSS OF CONTENT OR MATERIAL UPLOADED OR TRANSMITTED THROUGH THE WEBSITE AND YOU CONFIRM THAT THE FANDUEL PARTIES SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY MODIFICATION TO, OR SUSPENSION OR DISCONTINUANCE OF, THE SERVICES. THE FANDUEL PARTIES RESERVE THE RIGHT TO CANCEL OR SUSPEND THE SERVICES WITHOUT INCURRING ANY LIABILITY.

5. THE FANDUEL PARTIES ARE NOT LIABLE FOR ANY LOSS OR DAMAGE THAT YOU MAY SUFFER BECAUSE OF ANY ACT OF GOD; POWER FAILURE; TRADE OR LABOR DISPUTE; ACT, FAILURE OR OMISSION OF ANY GOVERNMENT OR AUTHORITY; OBSTRUCTION OR FAILURE OF TELECOMMUNICATION SERVICES OR NETWORKS; OR ANY OTHER ACT, OMISSION, DELAY OR FAILURE CAUSED BY A THIRD PARTY OR OTHERWISE OUTSIDE OF OUR CONTROL.

6. The foregoing limitations of liability will apply even if any of the foregoing events or circumstances were foreseeable and even if the FanDuel Parties were advised of or should have known of the possibility of such losses or damages, regardless of whether you bring an action based in contract, negligence, strict liability, or tort (including, without limitation, whether caused, in whole or in part, by negligence, acts of god, telecommunications failure, or destruction of the Services).

27. Indemnity

1. In exchange for the right to participate in the Services, you agree to indemnify, defend (at our option) and hold the FanDuel Parties harmless from and against any and all damages, losses, liabilities, claims, costs, investigations, judgments, fines, penalties, settlements, interest, expenses or demands, including, but not limited to, personal injury, death, or damage to or loss of property, that directly or indirectly arise from or are related to: (i) injuries, damages, or losses to persons and property which may be sustained in connection with participation in any wagering transactions, the receipt, ownership, use or misuse of any winnings or while preparing for, participating in or traveling to or from any Services related activity, as well as any claims based on publicity rights, defamation, or invasion of privacy; (ii) your User Generated Content; (iii) your use of the Services and your activities in connection with the Services; (iv) your breach or anticipatory breach of these Terms; (v) your violation or anticipatory violation of any laws, rules, regulations, codes, statutes, ordinances, or orders of any governmental or quasi-governmental authorities in connection with your use of the Services, participation in any wagering transactions, and your other activities in connection with the Services; (vi) information or material transmitted through your Device, even if not submitted by you, that infringes, violates, or misappropriates any copyright, trademark, trade secret, trade dress, patent, publicity, privacy, or other right of any person or entity; (vii) any misrepresentation made by you; and (viii) our use of the information that you submit to us (including, without limitation, your User Generated Content) (all of the foregoing, “Claims and Losses”). We may, in our sole and absolute discretion, require any winner of any bet in connection with the Services to execute a separate release of claims similar to the one listed above in this Section as a condition of being awarded any bet or receiving any pay-out. You will cooperate as fully required by us in the defense of any Claim and Losses. Notwithstanding the foregoing, we retain the exclusive right to settle, compromise, and pay any and all Claims and Losses. We reserve the right to assume the exclusive defense and control of any Claims and Losses. You will not settle any Claims and Losses without, in each instance, the prior written consent of an officer of FC. Except as otherwise expressly stated in these Terms, we are not responsible for technical, hardware, network connections or incomplete or delayed computer transmissions, regardless of cause.

28. Intellectual Property Rights

1. Content.

1. The Services contain a variety of: (i) materials and other items relating to FanDuel Sportsbook, PokerStars Exclusively on FanDuel, and FanDuel Casino and their products and services, and similar items from our licensors and other third parties, including, without limitation, all layout, information, text, data, files, images, scripts, designs, graphics, button icons, instructions, illustrations, photographs, audio clips, music, sounds, pictures, videos, advertising copy, URLs, technology, software, interactive features, the “look and feel” of the Services, and the compilation, assembly, and arrangement of the materials of the Services and any and all copyrightable material (including, without limitation, source and object code); (ii) trademarks, logos, trade names, service marks, and trade identities of various parties, including, without limitation, those of FC (collectively, “Trademarks”); and (iii) other forms of intellectual property (all of the foregoing, collectively, “Content”).

2. Ownership.

1. The Services (including, without limitation, past, present, and future versions) and the Content are owned or controlled by FC or our licensors and certain other third parties. All Content included on the Services is used with the permission of FC, such as text, graphics, logos, icons, images, and audio clips. All right, title and interest in and to the Content available on the Services is the property of FC or our licensors or certain other third parties and is protected by Canadian and international copyright, trademark, patent or other intellectual property rights to the fullest extent possible.

3. Limited License.

1. Subject to your strict compliance with these Terms and any Additional Terms, FC grants you a limited, non-exclusive, revocable, non-assignable, personal, and non-transferable license to: (i) download (temporary storage only), display, view, use, play, or print one copy of the Content (excluding source and object code in raw form or otherwise, other than as made available to access and use to enable display and functionality) on a personal computer, mobile phone or other wireless device, or other Internet enabled device (each, a “Device”) for your personal, non-commercial use only, and (ii) use certain Content that we may from time to time make available on the Services explicitly for you for use as part of or to be incorporated into your User Generated Content (“FanDuel Licensed Elements”), but only for such purposes as may be explicitly stated at the time that the FanDuel Licensed Elements are made available on the Services; but we and our licensors and certain other third parties, as the case may be, retain ownership of such FanDuel Licensed Elements. The foregoing limited license: (i) does not give you any ownership of, or any other intellectual property interest in, any Content, and (ii) may be immediately suspended or terminated for any reason, in FC’s sole discretion, and without advance notice or liability. In some instances, we may permit you to have greater access to and use of Content or FanDuel Licensed Elements, subject to certain additional terms. You may not distribute, modify, transmit, reuse, re-post, or use the Content on the Services for public or commercial purposes, including, without limitation, the text, images, audio, and video without FC’s written permission.

4. Rights of Others.

1. When using the Services, you must respect the intellectual property and other rights of FC and others. Your unauthorized use of Content may violate copyright, trademark, privacy, publicity, communications, and other laws, and any such use may result in your personal liability, including, without limitation, potential criminal liability. FC respects the intellectual property rights of others.

5. Data Available on the Services.

1. For the avoidance of any doubt you may use the data available from the Websites and the other Services (including, without limitation, for example odds, both live and historical) only as strictly required for your permitted personal, non-exclusive, non-sublicenseable, non-commercial purpose of availing of the Services. Any other use or reproduction of the data without prior written consent of FC is prohibited and will constitute a breach of these Terms. FC reserves its right to take such action as it considers necessary, including, without limitation, issuing legal proceedings without further notice to you, in relation to any unauthorized use of its data or of the Websites or Services.

29. General

1. Third Party Linking.

1. At FC’s discretion, the Websites or other Services may contain links to third party websites. These links are provided solely as a convenience to you and not as an endorsement by FC of the contents on such third party websites. FC is not responsible for the content of linked third party sites and does not make any representations regarding the content or accuracy of materials on such third party sites. LINKS TO ANY SERVICES PROVIDED BY A THIRD PARTY ARE NOT INTENDED FOR TRADING OR INVESTING PURPOSES AND FC WILL ACCEPT NO LIABILITY FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, INDIRECT, PUNITIVE OR ANY OTHER LOSSES OR DAMAGES ARISING OUT OF YOUR ACCESS TO AND USE OF THE INFORMATION PROVIDED. IF YOU DECIDE TO ACCESS LINKED THIRD PARTY WEBSITES, YOU DO SO AT YOUR OWN RISK.

2. FC generally welcomes the hyper-linking to our Websites from other appropriate websites provided such links are to our homepage (and no deeper within the Websites) and provided FC gives its written consent to the establishment of such links. FC reserves the absolute right to refuse to consent to such links without giving reasons. Any links to either Website from another website must be presented in such a manner that the viewing of the Website is not impaired by framing or similar techniques that may impair a browser’s experience.

3. FC does not permit linking from its Websites or its Services to third party websites or services or the display of third party content on top of, or in addition or as an alternative to, our Websites or Services without our express written consent. In particular, FC expressly prohibits third parties from framing, similar techniques or other acts of impairment of a user’s experience when they visit our Websites or engage with our Services. To this end, and by your acceptance of these Terms whether as registered member or otherwise, you hereby acknowledge that where you engage in any of the foregoing prohibited actions:

I. Damages may not be an adequate remedy for any infringement and that we are entitled to the remedies of injunction, specific performance, an order to deliver up materials which infringe our intellectual property rights and any other statutory or equitable relief and that no proof of special damages is necessary for reliance on such remedies; and

II. You shall indemnify us for any liabilities, losses or damages (including, without limitation, reasonable legal fees), however caused, that may arise as a result of or in connection with your non-compliance with this Section.

2. Transfer and Assignment.

1. On occasion, we may require the ability to transfer, assign or sublicense these Terms to a third party, for example (but without limitation) in the case of our engaging new third party service providers in respect of the Additional Gaming Services or in the case of a merger or acquisition. You hereby consent, and we reserve the right to, transfer, assign or sublicense these Terms, in whole or in part, to any person without requiring any additional consent and without notice, provided that any such assignment will be on the same terms or terms that are no less advantageous to you.

2. You may not assign, sublicense or otherwise transfer in any manner whatsoever any of your rights or obligations under these Terms without our prior written consent.

3. Severability.

1. If any provision of these Terms is held to be invalid, void or unenforceable by reason of any law, rule, administrative order or judicial decision, that provision will be, to the extent strictly necessary, severed from the remaining terms and conditions and that determination shall not affect the validity of the remaining provisions of these Terms. In the case of the severance of any terms, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the original intent in these Terms.

4. Waiver.

1. Failure by FC to insist upon strict performance of any of your obligations or to exercise any of the rights or remedies to which we are entitled shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations and a waiver by us of any default shall not constitute a waiver of any subsequent default.

5. Notices.

1. Notices and other communications delivered or mailed to the postal address or to the electronic-mail address provided by you shall, until we have received notice in writing of any different address, be deemed to have been personally delivered once sent whether actually received or not

6. Interpretation.

1. In the event of there being any conflict or inconsistency between the terms and conditions comprising these Terms as identified in Section 2, the order of precedence shall be as follows:

I. The terms and conditions governing the Additional Gaming Services to the extent that they are relevant to the Additional Gaming Services; and then

II. The House Rules; and then

III. These FanDuel Sportsbook, PokerStars Exclusively on FanDuel, and FanDuel Casino Terms & Conditions; and then

IV. Our Privacy Policy; and then finally

V. Any other of our terms and conditions, rules or policies as they relate to promotions, bonuses, special offers or any other aspect of your use of the Services from time to time.

7. Entire Agreement.

1. These Terms and any documents referred to herein represent the entire agreement between FC and you and supersede any prior agreement, understanding or arrangement, whether oral or in writing. We each acknowledge that we have not relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us except as expressly stated in these Terms.

8. Communications.

1. When you communicate with us electronically, such as via e-mail and text message, you consent to receive communications from us electronically. Please note that we are not obligated to respond to inquiries that we receive. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

9. Investigations; Cooperation with Law Enforcement; Termination; Survival.

1. We reserve the right, without any limitation, to: (i) investigate any suspected breaches of the Services’ security or its information technology or other systems or networks; (ii) investigate any suspected breaches of these Terms; (iii) investigate any information obtained by us in connection with reviewing law enforcement databases or complying with criminal laws; (iv) involve and cooperate with law enforcement authorities in investigating any of the foregoing matters; and (v) prosecute violators of these Terms; and (vi) discontinue the Services, in whole or in part, or, except as may be expressly set forth in any additional terms, suspend or terminate your access to it, in whole or in part, including, without limitation, any Accounts or registrations, at any time, without notice, for any reason and without any obligation to you or any third party. Any suspension or termination will not affect your obligations to us under these Terms. Upon suspension or termination of your access to the Services, or upon notice from us, all rights granted to you under these Terms will cease immediately, and you agree that you will immediately discontinue use of the Services. The provisions of these Terms, which by their nature should survive your suspension or termination will survive, including, without limitation, the rights and licenses you grant to us in these Terms, as well as the indemnities, releases, disclaimers, and limitations on liability and the provisions regarding jurisdiction, choice of law, and arbitration.

30. Dispute Resolution & Applicable Law

PLEASE READ THIS SECTION CAREFULLY - IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS.

1. Initial Dispute Resolution.

1. Our Customer Service department is available to address any concerns you may have regarding the Services. Our Customer Service department is able to resolve most concerns quickly to our patrons’ satisfaction. We will work with you to resolve the dispute within 90 days of receiving notice from you of a dispute. The parties shall use their best efforts through this Customer Service process to settle any dispute, claim, question, or disagreement and engage in good faith negotiations.

2. Applicable Law and Venue.

1. All controversies or claims arising out of or related to our Services or these Terms shall be construed and enforced in accordance with the laws of the Province of Ontario and Canada without regard to any choice of law or conflict of laws principles, regardless of where you live.

2. For any dispute not subject to arbitration you and FC agree to submit to the personal and exclusive jurisdiction of and venue in the federal and courts located in Toronto, Ontario. You further agree to accept service of process by mail, and hereby waive any and all jurisdictional and venue defenses otherwise available.

3. Changes to this Section.

1. FanDuel Sportsbook, PokerStars Exclusively on FanDuel, and FanDuel Casino will provide 30 days’ notice of any changes to this section. Changes will become effective on the 30th day. You will be required to click “Accept” or otherwise indicate your acceptance of these changes in order to continue using the Services.

31. Contact Us

1. If you experience any problems or have any inquiries or concerns, please contact Customer Service. If you are not satisfied with how we respond to your question or complaint, please raise a dispute with us by providing full written details of your grievance to us via email at Canada@fanduel.com We will try to respond in detail to all such questions or complaints within five (5) calendar days of receipt. FC is subject to all rules and regulations concerning customer disputes as defined by iGaming Ontario. If your dispute is still unresolved and it arises out of your use of the Services while physically located in the Province of Ontario, you can contact iGaming Ontario at: http://www.igamingontario.ca/en/player/player-support

 

32. Terms Applicable to Apple iOS

1. If you are accessing or using one of our Betting Apps through a Device manufactured or sold by Apple, Inc. (“Apple”, with such a device herein referenced as an “Apple Device”):

1. To the extent that you are accessing the Betting App through an Apple Device, you acknowledge that these Terms are entered into between you and FC and, that Apple is not a party to these Terms other than as third-party beneficiary as contemplated below.

2. The license granted to you in Section 28 of these Terms is subject to the permitted Usage Rules set forth in the Apple App Store Terms and Conditions (see: http://www.apple.com/legal/itunes/us/terms.html) and any third party terms of agreement applicable to the Betting App.

3. You acknowledge that FC, and not Apple, is responsible for providing the Betting Apps and Content thereof.

4. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance or any support services to you with respect to the Betting Apps.

5. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Betting Apps.

6. Notwithstanding anything to the contrary herein, and subject to the terms in these Terms, you acknowledge that, solely as between Apple and FC, FC and not Apple is responsible for addressing any claims you may have relating to the Betting Apps, or your possession or use thereof, including, but not limited, to: (i) product liability claims, (ii) any claim that the Betting App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

7. Further, you agree that if a Betting App, or your possession and use of a Betting App, infringes on a third party’s intellectual property rights, you will not hold Apple responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claims.

8. You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

9. When using a Betting App, you agree to comply with any and all third-party terms that are applicable to any platform, website, technology or service that interacts with the Betting App.

10. You represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

 

Part B - Specific Terms and Conditions/House Rules for FanDuel Sportsbook

Part A - Introduction

Use and interpretation

The FanDuel Sportsbook Rules and Regulations ("House Rules") are part of the FanDuel Sportsbook, PokerStars Exclusively on FanDuel, and FanDuel Casino Terms & Conditions.

The Sportsbook House Rules apply to all market and bets placed on FanDuel Sportsbook Betting Apps..

The House Rules include:

The General Rules apply to all bets unless stated otherwise in the Specific Sports Rules. If there is any inconsistency between the Specific Sports Rules and the General Rules, the Specific Sports Rules shall prevail. The General Rules will apply apply to any markets not covered by the Specific Sports Rules

FanDuel Sportsbook reserves the right to modify these rules at any time, subject to approval by  iGaming Ontario. Except as otherwise required by these Terms, any such revision will be binding and effective immediately on the posting out to customers of such rule changes and any bets accepted after the rule changes have been posted shall be governed by the updated House Rules.

2. Customer responsibility

FanDuel Sportsbook customers should review and understand all applicable House Rules before placing a bet.

3. Customer betting disputes

Any FanDuel Sportsbook customer who has questions about these rules or bet settlements should contact FanDuel Customer Service.

When a customer has exhausted the internal FanDuel Sportsbook betting dispute process without a satisfactory outcome, and the customer's betting dispute is related to betting that took place in the Province of Ontario, the customer can contact iGaming Ontario at: http://www.igamingontario.ca/en/player/player-support.

4. Anti-Money Laundering Standards

You accept that all transactions may be checked for the detection of money laundering and any transactions made by you which FanDuel Canada ULC deems suspicious may be reported to the appropriate authorities. You may not structure transactions to avoid federal currency transactional reporting thresholds. Transactions are subject to anti-money laundering standards, including triggers and requirement for filing casino disbursement reports and suspicious transaction reports.


5. Responsible Gaming and Self-Exclusion

Enjoy legal online sports betting in Ontario responsibly. FanDuel Sportsbook offers a range of tools to manage your gaming activity. This includes tools which allow you to limit the amount you can deposit or wager, time limits to help you control how much time you spend gaming or the option to exclude yourself from betting for a period of time. All mentioned limits can be managed in your account settings. Visit our Responsible Gaming page here.

If you or someone you know has a gambling problem and wants help, call 1-866-531-2600 or visit Connex Ontario.

Part B - General Rules

1. Prohibited Persons

All Excluded Persons are prohibited from placing wagers or collecting winnings. Any individual whose participation may undermine the integrity of the wagering or the sports event or for other good cause shall not be permitted to wager on any event governed by the league or sports governing body with which they are affiliated. Without limiting the generality of the foregoing, you will not engage in any of the following prohibited activities in connection with the Services: (i) betting on any event overseen by the relevant sport or event governing body if you are an individual with access to non-public or exclusive information related to the event or an individual who may impact the outcome of the event or bet type; (ii) betting on events overseen by the relevant sport or event governing body if you are an athlete, coach, manager, owner, and anyone with sufficient authority to influence the outcome of the event; (iii) betting on any event overseen by the sports governing body or any event in which a member team of that sport or event governing body participates if you are an owner of the sports governing body or member team; or (iv) compiling betting odds for any event or competition in which you are involved in.

 

2. Bet Acceptance and Verification

3. Wager Type Calculations

All wagers are calculated and settled using American Odds, unless otherwise specified.:

4. Notification of Odds or Line Changes

5. In-Play Betting

6. Funding of Wager

7. Results and market settlement

8. Unexpected events and other changes

9. Futures Settlement 

10. Abandonments, Cancellations, Postponements, Forfeits

11. Change of venue

12. Periods of time

13. "To Qualify" markets

14. Dead heats

15. Errors

16. Event Listing Error

17. Duplicate Events

18. Maximum winnings

19. Parlays. Round Robins and Teasers

20. Cash Out

21. Odds Boosts

22. Miscellaneous

Part C - Specific Sports Rules

1. American Football

1.1 General Rules

1.2 College Football and CFL Specific Rules

1.3 Overview of Specific Markets

2. Athletics

3. Australian Rules

3.2 Player Props

4. Badminton

5. Bandy

6. Baseball

6.1 General Rules

6.2 Action vs. Listed Pitchers

6.3 Player Props

6.4 Futures Markets + Other Specials

6.5 Overview of Specific Major League Baseball Markets

6.6 Overview of Specific NCAA Baseball Markets

6.7 Overview of Specific World Baseball Classic Markets

7. Basketball

7.1 Sport Rules - NBA, NCAA and WNBA Basketball

7.2 Overview of Specific Markets - NBA, NCAA and WNBA Basketball

7.3 Player Props - NBA, NCAA and WNBA Basketball

7.4 Sport Rules - Euro/Other Basketball

7.5 Overview of Specific Markets - Euro/Other Basketball

7.6 Player Props - Euro/Other Basketball

8. Bowls

9. Boxing and Mixed Martial Arts

9.1 Boxing

9.2 Mixed Martial Arts

10. Chess

11. Cricket

12. Curling

13. Cycling

14. Darts

15. Elections

15.1 General Election Rules

15.2 Canadian Politics

15.3 US Politics

15.4 Australian Politics

15.5 UK/European Politics

16. Entertainment/Novelties

17. E-Sports

17.1 General E-Sports

17.2 Market Specific e-Sport Rules

17.3 DOTA 2

17.4 FIFA

18. GAA

19. Golf

19.1 General

19.2 Outright Winner

19.3 2/3 Balls

19.4 End of Round Leader

19.5 Top X Finish (Top 5/10/20/etc.)

19.6 Top Player Betting (e.g. Top US Player, Top European Player) & Tournament Group Betting

19.7 Tournament Match Betting

19.8 Tournament Group Betting

19.9 To make/miss the cut

19.10 Matchplay Markets

19.11 Strokeplay hole-by-hole markets (i.e. performance of a named player on a given hole)

19.12 Matchplay hole-by-hole markets (i.e. performance of players against each other on a given hole)

19.13 Big X v. The Field

19.14 Total Majors won/to win a Major

19.15 “To Qualify” Markets

19.16 Victory Margin Markets

19.17 Straight/Dual Forecast

19.18 Hole in One markets

19.19 Closest/Distance to the Pin

19.20 Longest Drive Markets

19.21 Putting Markets

19.22 Player Performance Bets (Bogey Free/Birdie or Better etc.)

19.23 OddsBoosts

19.24 Tourney Specials Bets

20. Handball

21. Field Hockey

22. Ice Hockey

22.1 US Ice Hockey (General)

22.2 Overview of Specific Game Markets (US Ice Hockey)

22.3 Overview of Specific Futures Markets (US Ice Hockey)

22.4 NHL Draft

22.5 Overview of Player Prop Markets

22.6 European Ice Hockey and IIHF International Competitions

22.7 Overview of Specific Markets (European Ice Hockey and IIHF International Competitions)

22.8 Player Props (European Ice Hockey and IIHF International Competitions)

23. Jai Alai

24. Lacrosse

24.1 General Rules

24.2 Player Props

25. Motorsports (including but not limited to NASCAR, Indy Car, Formula 1, SuperMotorcross and NHRA Drag Racing)

25.1 Motorsports - General Rules

26. Netball

27. Olympics

27.1 Olympics - General Rules

27.2 Olympics - Specific Sport Rules

28. Pickleball

29. Rowing

30. Rugby Union and Rugby League

30.1 Rugby Union Rules

30.2 Rugby League Rules

31. Pool

32. Snooker

33. Soccer

33.1 General

33.1.2 VAR

33.1.3 Abandoned, Postponed, Venue Changed or Unplayed Matches

33.1.4 Late Bets

33.2 Overview of Specific Markets

33.2.1 Goalscorer Markets

33.2.2 Spread Betting (3-way)

33.2.3 Tie/Draw No Bet

33.2.4 Double Chance

33.2.5 Number of Goals/Corners/Bookings

33.2.6 Card/Booking Markets

33.2.7 Corner Markets

33.2.8 Foul Markets

33.2.9 Player in Each Half Rules

33.2.10 Extra Time Markets

33.2.11 Match Penalty Markets

33.2.12 Penalty Shootout Markets

33.2.13 Top X Finish

33.2.14 Multiple Trophies

33.2.15 Relegation

33.2.16 Transfer Markets & Specials

33.2.17 Both Teams Score No Draw

33.2.18 Tournament Markets

33.2.19 Next Manager Markets

33.2.20 Super Sub Markets

33.2.21 Quick Bets

33.2.22 Next Markets

34. Softball

35. Surfing

36. Swimming

37. Table Tennis

38. Tennis

39. Volleyball

40. Water Polo

41. Winter sports (which may include, amongst others, Alpine Skiing, Biathlon, Cross-Country Skiing and Ski-Jumping)

42. Wrestling (Including NCAA Wrestling) 

43. Oscars/Award Ceremonies

Part C - Specific Terms and Conditions for FanDuel Casino

Your use of the “Casino” portion of the Services or your playing any game thereon (each a “Game”) means that you accept these additional terms and conditions (these “terms”) which are legally binding and made part of the Terms. Further, you acknowledge and agree to be bound by any additional rules which appear within a Game, including within a Game’s “Help” or “Game Info” tabs (“Rules”), including, without limitation, rules relating to minimum/maximum bets, maximum payouts, jackpots, disconnections and system malfunctions. The Rules may also contain instructions on how to play and the return-to-player (“RTP”). Please familiarize yourself with these terms and the Rules before you use the Casino or play a Game. You understand that you may lose money when playing the Games and accept that you are fully responsible for any such loss. You accept that under no circumstances will any amounts lost by you be recoverable from us or our vendors, licensors, or suppliers.

1. Random Number Generator

You fully accept and agree that random number generator (“RNG”) software will determine all outcomes of Games on the Casino. In the event of a discrepancy between the results displayed on your Device and a Game’s records on our server, our records shall be regarded as definitive.

2. Errors, Disconnection, Misuse and Malfunction

  1. Except as set out in this Section, we, our affiliates, agents and licensors accept no responsibility and will not be liable for any loss resulting from delays or interruptions to play due to failure, breakdown, malfunction, interruption of or disconnection from the games server or any other causes over which we or they have no control or any systems or communications errors relating to the generation of any result, bet settlement or any other element of a Game.
  2. Misuse or system malfunction voids all bets, plays and pays. However, if the game cannot be continued after the issue or error arose, we will pay any amounts that you won up until the time that the issue arose or will cancel the stakes and wins coming from the applicable game and restore your account balance to its position prior to the start of the game, whichever is the better outcome for you.

3. Compliance with Laws

The Casino and Games thereon may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding Games and any bets placed on or via Games or the Casino. We reserve the right to cooperate with law enforcement and other regulatory authorities, in investigating claims of illegal activity on the Casino.

4. General

1. Where applicable, maximum payouts will be indicated to you in the Rules or elsewhere on the Services.

2. Promotions and tournaments on the Casino will have their own individual terms and conditions which will govern your participation in the relevant promotion/tournament. Where you are credited with an amount to your Account pursuant to a promotional campaign or competition, unless specified to the contrary within the terms of such promotion or competition, the credited funds may only be used as bonus funds to play Games and cannot be withdrawn as cash. We reserve the right to reclaim bonus amounts credited to your Account if you attempt to withdraw them from your Account. By accepting any prize (including, without limitation, a jackpot) or winnings as part of a promotion on the Casino, you agree that you will not unreasonably withhold your consent to the use of your name (without compensation) for advertising and promotional purposes.

3. We reserve the right to refuse or limit any bets or bonuses (for example by setting minimum and maximum amounts which will be set out in Rules, or by setting wagering requirements), or change such limits, at our sole discretion for any reason whatsoever without any obligation to provide you with notice.

4. We reserve the right to suspend, discontinue, modify, remove or add to the Casino or any Game at our discretion with immediate effect and without any obligation to provide you with notice and, except as otherwise expressly stated in these Terms, we will not be liable as a result of any such action.

5. You shall not interfere, interrupt, attempt to interrupt or attempt to manipulate the operations of the Services or the Casino or the normal play of any of Games thereon. In particular, you will not use or attempt to use any artificial intelligence or player assistance software but will play personally via the interfaces provided by us only. If you become aware that the Casino or any Game contains any error, you must inform our Customer Serviceand you agree not to take advantage of any such error. We reserve the right to recover any advantage that you may gain from any error, as well as all costs and expenses in making such recovery.

6. You will not post any unlawful, obscene, abusive, defamatory, threatening or other offensive material on the Services.

7. We reserve the right to moderate any chat on the Casino and remove postings, including, without limitation, those which promote competing services and those which are untrue, derogatory or critical of us, the Services, the Casino or a Game. In addition, you agree to observe and abide by any specific chat rules that we may post on any chat facility from time-to-time.

8. You understand that you risk losing money while using the Casino and playing Games and that you use the Casino and play Games at your sole risk.

9. Excluding the payment of valid bets, in no event shall we be liable to you: (i) with respect to any and all claims arising from or related to these Terms or the Services, howsoever arising under contract, tort, negligence, breach of statutory duty or in any other cause of action, for damages exceeding the average balance held in your account in the previous six (6) months (or the term of the account in the case of accounts open for less than six (6) months; or (ii) for any consequential, indirect, incidental or special damage or loss of any kind whatsoever; or loss of business, profits, revenue, reputation, goodwill, contracts, anticipated savings or opportunities; or loss or damage arising from loss, damage or corruption of any data, even if such losses are foreseeable or if we have been notified of the possibility of same.

10. If any part of these Casino Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Casino Terms and Conditions and shall not affect the validity and enforceability of any of the remaining provisions of these Casino Terms and Conditions.

11. These Casino Terms and Conditions, together with the Online Gambling Terms and Conditions and the Rules (as applicable) contain the entire agreement between you and us relating to the Casino and the Games thereon.

5. Inactive Accounts

Accounts shall be deemed “Dormant” in the event that the Account holder does not log in within a 12-month period. Dormant Accounts will be opted out of all bonuses in accordance with the applicable bonus terms. We will take reasonable efforts to inform you of any funds remaining in your dormant account

 

Part D - Specific Terms and Conditions for FanDuel Casino Live Dealer

Your use of the “Live Dealer” portion of the Services or your playing any game thereon (each a “Game”) means that you accept these additional terms and conditions (these “terms”) which are legally binding and made part of the Terms. Further, you acknowledge and agree to be bound by any additional rules which appear within a Game, including within a Game’s “Help” or “Game Info” tabs (“Rules”), including rules relating to minimum/maximum bets, maximum payouts, jackpots, disconnections and system malfunctions. The Rules may also contain instructions on how to play and the return-to-player (“RTP”). Please familiarize yourself with these terms and the Rules before you use the Casino or play a Game. You understand that you may lose money when playing the Games and accept that you are fully responsible for any such loss. You accept that under no circumstances will any amounts lost by you be recoverable from us or our vendors, licensors, or suppliers.

1. Bets

Where applicable, the Rules for each Game will provide you with details of the types of bets which can be made, details in respect of minimum or maximum bets and any restrictions which apply to bets, for example, wagering requirements or the restrictions in respect of the time frame in which a bet must be placed.

2. Minimum Deposits and Maximum Deposits

Where applicable, the game rules for each Game will provide you with details in respect of minimum deposits. Please note that maximum account deposits apply, as will be indicated to you where relevant.

3. Maximum Payouts

Where applicable, the game rules for each Game will provide you with details in respect of maximum payouts.

4. Confirmation of Bets

Where applicable, the Rules for each Game will provide you with details in respect of bet confirmations.

5. Disconnection

 

Live Dealer Table Games

Due to FanDuel Casino Live Dealer games offering real-time wagering alongside other patrons, if a patron is disconnected during any active game round, the bets accepted by the Live Dealer system will be in play and the dealer will continue with the round as normal. There is no functionality for any FanDuel Casino Live Dealer games to wait for a disconnected patron to return to a table before continuing.

Live Dealer Blackjack

If a patron is disconnected in an active game round, the Live Dealer system will automatically stand regardless of the cards showing until the patron returns or the round ends. If the round ends before the patron was able to return, the Live Dealer system will complete the round and payout according to the cards on the table. The outcome of the round can be validated in the Live Dealer Blackjack game history or by contacting Customer Service.

Live Dealer Baccarat

If a patron is disconnected in an active game round, the Dealer will continue and complete the round. If the round ends before the patron was able to return to the table, the Live Dealer system will complete the round and payout according to the cards on the table. The outcome of the round can be validated in the Live Dealer Baccarat game history or by contacting Customer Service.

Live Dealer Roulette

If a patron is disconnected in an active game round, the Dealer will continue and complete the round as normal. If the ball drops onto a number before the patron was able to return, the system will complete the round and payout according to the bets placed on the table. The outcome of the round can be validated in the Live Dealer Roulette game history or by contacting Customer Service.

6. Errors

Except as set out in this Section, in the event of systems, communications or human errors relating to the generation of any result, bet settlement or any other element of a game, we will not be liable to you as a result of any such errors and we reserve the right to withhold payment and to declare all bets or plays in question void. If we discover the error after payment has been made, you shall indemnify and shall be liable to pay us, on demand, the relevant amount paid by us to you as a result of the error (and any costs sustained or incurred by us in recovering the relevant amount from you. However, if the game cannot be continued after the error arose, we will pay any amounts that you won up until the time that the issue arose or will cancel the stakes and wins coming from the applicable game and restore your account balance to its position prior to the start of the game, whichever is the better outcome for you.

7. Misuse

Misuse or abuse of a Game voids all bets, plays and payouts.

 

Part E – Specific Terms and Conditions for PokerStars Exclusively on FanDuel

Your use of the PokerStars Exclusively on FanDuel portion of the Services and/or your playing any Poker Game or Tournament thereon (each a “Poker Game”) means that you accept these additional terms and conditions (these “terms”) which are legally binding and made part of the Terms.  Further, you acknowledge and agree to be bound by any additional rules which appear within a Poker Game, including within a Poker Game’s “Help”, “Tournament Info”, or “Game Info” tabs (“Rules”), including rules relating to minimum/maximum bets, maximum payouts, disconnections and system malfunctions.  Please familiarize yourself with these terms and the Rules before you use play a Poker Game.  You understand that you may lose money when playing the Poker Games and accept that you are fully responsible for any such loss.  You accept that under no circumstances will any amounts lost by you be recoverable from us or our vendors, licensors, suppliers, or FC.

PokerStars Exclusively on FanDuel offers players the ability to play various Poker Games for cash or enter Poker Tournaments for cash and prizes.  Some tournaments and play require use of deposited funds, while others can be entered using Promotional Tickets.   Poker Games and Tournaments will have their own individual rules, terms, and/or conditions which will govern your participation in the relevant promotion/tournament. Before playing a Poker Game or entering a Poker Tournament, you must review and understand the applicable rules available on the corresponding Game or Tournament page. 

Collusion/Cheating. Collusion between users by sharing poker hole cards or by any other methods as well as any form of cheating is strictly forbidden in connection with the Services. We reserve the right, in addition to other measures, to restrict seating and/or to prohibit users from playing at a particular poker table or in a tournament, including restricting two or more users from playing together at the same table or in the same tournament. In addition, PokerStars Exclusively on FanDuel reserves the right to consider any collusion or attempt at collusion between players (including User) or any form of cheating as a material breach of this Agreement and, accordingly, PokerStars Exclusively on FanDuel shall have the right to terminate your Account if you engage or attempt to engage in any such activity, regardless of the outcome of such attempt.

External Player Assistance Programs. PokerStars Exclusively on FanDuel prohibits external player assistance tools ("EPA Tools") that are designed to provide an "unfair advantage" to players. PokerStars Exclusively on FanDuel defines EPA Tools to include computer software (other than the software we provide as part of the Services), and non-software-based systems (e.g., web sites, and subscription services and physical material). PokerStars Exclusively on FanDuel takes a broad view of what constitutes an "unfair advantage" in the context of any use of EPA Tools. For the avoidance of doubt, what is prohibited encompasses but is not limited to (a) accessing or compiling information on other players beyond that which the User has personally observed through the User's own game play or (b) receiving advice, direction or assistance on how to play, in real time, that goes beyond a basic level. 

Automatic Players (Bots). Your use of artificial intelligence including, without limitation, "robots" in connection with the Services strictly forbidden. All actions taken in relation to the Services by a User must be executed personally by such User through the user interface accessible by use of the Services, and without the assistance of artificial intelligence.

Chip-dumping. Chip-dumping occurs when any User intentionally loses a hand in order to deliberately transfer his chips to another user. Any User who participates or attempts to participate in chip-dumping with any other user, including being the recipient of funds, while using the Services may be permanently banned from using the Services and their Account may be terminated immediately. In such circumstances, PokerStars Exclusively on FanDuel will be under no obligation to refund to you any monies that may be in your Account at such time.

Action by PokerStars Exclusively on FanDuel for User Violations. Without prejudice to any other rights of PokerStars Exclusively on FanDuel by law or contract or at equity, we have the right to deny access to, and to suspend or terminate your access to, the Services, or to any features or portions of the Services, and to remove and discard any User Contributions, at any time and for any reason, including for any violation by you of this Agreement. In addition, we have a policy of terminating the Services usage privileges of users who are repeat or serious violators of this Agreement or infringers of intellectual property rights. In the event that we suspend or terminate your access to and/or use of the Services, you will continue to be bound by the terms of this Agreement that were in effect as of the date of your suspension or termination.

Without limiting the foregoing, in the event that PokerStars Exclusively on FanDuel deems that a User has violated the terms of this Agreement or otherwise engaged or attempted to engage in fraudulent, unlawful, dishonest or prohibited activity in connection with access or use of the Services, PokerStars Exclusively on FanDuel shall have the immediate right to take such action as it sees fit, including, but not limited to:

a.      blocking a User's access to the Services or to any other service offered by us;

b.      suspending or terminating an Account with PokerStars Exclusively on FanDuel and/or any other agreement in place between a PokerStars Exclusively on FanDuel and the User;

c.      seizing the funds within an Account or on any other sites or mobile applications operated by us;

d.      disclosing such information (including the identity of the User) to financial institutions, relevant authorities and/or any person or entity that has the legal right to such information; and/or

e.      taking legal action against a User.

Detection and Prevention by PokerStars Exclusively on FanDuel. You agree that PokerStars Exclusively on FanDuel may take steps to detect and prevent prohibited activities on the Services (such as use of prohibited EPA Tools or artificial intelligence). These steps may include, but are not limited to, monitoring activities or examination of software programs running concurrently with the Services on the User's computer. You agree that you will not attempt to bypass, interfere with, or block such detection or prevention by PokerStars Exclusively on FanDuel. Without limitation of the foregoing, you agree not to use third party software or other means that attempt to bypass, interfere with or block our detection or prevention measures.

Poker Disconnection Policy. It occasionally occurs that due to reasons beyond our players' control, they are unable to act on their poker hand in time. A player in a cash (non-tournament) game is normally allotted 25 seconds to act on their hand if it is a fixed limit poker game, and 35 seconds in a pot limit or no limit game. A warning message is displayed in the chat box when there are 15 seconds left to act. If there was a disconnection and a player returned before the timeout, he or she receives at least 10 seconds to act. Less time to act is allocated at tables designated as 'fast'. If a player fails to act within the allotted time, the hand is folded by the system. Note that tournaments do not allocate extra time due to disconnections, in most situations. 

User Contributions or Content. PokerStars Exclusively on FanDuel may contain interactive features including message or chat features, user image options, comment functionality, user profiles or other forums (collectively, "Interactive Services") that allow users to post, submit, publish, display, or transmit to other users, to us or to other persons (hereinafter, "post") content or materials (collectively, "User Contributions" or “User Content”) on or through the Services.

If you post any User Contributions or User Content on or through the Services or otherwise submit any ideas to us, you grant us and our affiliates a royalty-free, perpetual, irrevocable, transferrable, assignable, sub-licensable, worldwide license to use such User Contributions and ideas, including alterations thereof, for our business purposes, in any form, in any media, and via any technology we choose, whether it exists now or is created in the future. You represent and warrant to us that (a) any User Contributions posted by you on or through the Services, or ideas you submit to us, are original to you and do not infringe the intellectual property, privacy or other rights of any person or entity, and (b) you have the right to grant us these rights.

Prohibited User Contributions. To the extent you post any User Contribution, you must comply with the Card Room Rules and agree not to post anything that:

a)     infringes any third party intellectual property right (such as copyrights),

b)     is defamatory (i.e., something that is negative and untrue about another person or entity),

c)      divulges another person's or entity's confidential or private information or trade secret,

d)     is fraudulent, unlawful, threatening, harassing, abusive, obscene, racist or discriminatory,

e)     encourages criminal conduct,

f)      advertises or solicits business for products or services other than those that are offered and promoted on the Services, or

g)     contains any virus, malware, spyware or other harmful content or code

Automatic Termination upon Violation. Your rights under this Agreement to use and access the Services and Content will automatically terminate without notice from us if you fail to comply with any of the provisions of this Agreement.

 

Part F - Master Offer and Promotions Terms

These “Master Offer and Promotions Terms” (“Master Promotional Terms”) apply to all FanDuel Sportsbook and FanDuel Casino promotions (each, a “Promotion”). Each promotion may have additional terms or rules of participation (“Promotion Terms”), which will be posted or otherwise made available to you at or near the place of the Promotion announcement. The Promotion Term for each Promotion in which you participate will be deemed incorporated into and form a part of these Master Promotional Terms. In the event of any discrepancy or conflict between these Master Promotional Terms and any Promotion Terms, then the specific Promotion Terms shall govern and prevail. It is your responsibility to read the Promotion Terms to determine whether or not your participation, registration, or entry in the Promotion will be valid or restricted, and to determine your participation requirements.

1. Eligibility: Each Promotion is open only to individuals who at the time and date of entry: (i) are not an Excluded Person (as such term is defined in Section 4.1 in Part A - Online Gambling Terms and Conditions); (ii) are Account (as such term is defined in Section 4.3 in Part A - Online Gambling Terms and Conditions) holders; (iii) are physically located in the Province of Ontario; and (iv) meet any eligibility requirements specifically set forth in the Promotion Terms. Employees, officers and directors of FC, its parent company, and each of their respective affiliates, subsidiaries, advertising and promotion agencies, retailers, distributors, and each of such employees’, officers’ and directors’ immediate family members (defined as parents, siblings, children, or spouse) or those living in the same household (whether legally related or not) of each are not eligible to participate in any Promotion or receive the advertised Bonus (defined below). Additionally, FC reserves the right to refuse or otherwise restrict your eligibility to participate in any Promotion for any reason, in our sole discretion, including, without limitation, based on your wagering patterns or wagering history or if you failed to take advantage of any previous Promotions in good faith. If FC becomes aware of a participant who, in the course of participating in a Promotion, has become able to guarantee wins or profits with no or only minimal risk, or benefits from a Promotion by participating through more than one (1) Account, or displays irregular or unusual playing or betting patterns which FC deems to be abusive, FC may elect to do any one or more of the following: (i) close the customer’s Account(s); (ii) invalidate the transactions or game play which was in contravention of this term; or (iii) withhold the customer’s Bonus, including, without limitation, winnings from such transactions or game play.

2. How to Qualify: To qualify for a Promotion, during the offer period set forth in the Promotion Terms (the “Promotion Period”), eligible individuals must visit their Account and follow the instructions in the Promotion Terms on how to participate. All Promotions are limited to one (1) entry per person. To ensure that the Promotion is limited to one (1) entry per person, we reserve the right to only permit one (1) customer to participate from each household address, IP address, email address, telephone number, same payment account (e.g., debit or credit card, etc.) or shared computer (e.g., public library or workplace).

3. Multiple Accounts: Multiple entries in any Promotion will not be accepted; neither will entries made in breach of these Master Promotional Terms or the specific Promotion Terms. FC reserves the right to exclude any participant from Promotions if FC believes that a participant has tried to enter a Promotion by using more than one username, Account or is otherwise engaging in any fraudulent or illegal activity (including, without limitation, participation that would be in breach of the laws in Ontario, including any federal laws applicable in Ontario), whether or not that participant would or might have won any Bonus but for such activity. Where multiple entries/Accounts have been used, FC reserves the right to cancel these Accounts and withhold payment of the Bonus or any other Promotion benefits.

4. Bonus: After you take the required action as described in the Promotion Terms, you may qualify to receive a bonus or reward (each a “Bonus”), as explained in the Promotion Terms or in the advertising for the Promotion. Whether you are entitled to receive your Bonus will be determined by FC in FC’s sole and absolute discretion. Unless otherwise set forth in the Promotion Terms, Bonus recipient(s) will receive their Bonus within seven (7) days from the end of the Promotion Period, which will be credited to recipient’s Account. Bonus recipients will be solely responsible for all federal, provincial, and local taxes, and for any other fees or costs associated with the Bonus they receive, regardless of whether the Bonus, in whole or in part, is used. The Bonus value may be reported for tax purposes as required by law. Limit one (1) Bonus per person. Any Bonus issued and that is useable for a stated limited time period shall be valid for a period of seven (7) days from the date of issuance unless otherwise stated in the specific Promotion Terms. Any remaining/unused Bonus at the end of the stated period will be removed from the player’s Account.

For any Bonuses awarded in the form of a physical prize, prizes are non-transferable, with no cash redemptions, equivalents or substitutions, except at FC’s sole and absolute discretion. All prize details not specified in these Master Promotional Terms will be determined in FC’s sole and absolute discretion. Prize details and availability are subject to change and prize provider’s rules and restrictions, and in the event that FC is unable to provide the winner with his or her prize(s), FC may elect to provide winners with the approximate value of such item in cash or award an alternate prize of comparable or greater value. All prize(s) are awarded “AS IS” and without warranty of any kind, express or implied (including, without limitation, any implied warranty of merchantability or fitness for a particular purpose). The approximate retail value (“ARV”) of a prize is based on available information provided to FC and the value of any prize awarded to a winner may be reported for tax purposes as required by law. Any costs or expenses incurred in claiming or using the prizes will be the responsibility of the winners. Unclaimed prizes will be forfeited. Prizes, if legitimately claimed, will be awarded. The FC Parties (defined below) are not responsible for and will not replace any lost, mutilated or stolen prize(s) or any prize that is undeliverable or does not reach the winner because of an incorrect or changed address. If a winner does not accept or use the entire prize, the unaccepted or unused part of the prize will be forfeited and the FC Parties will have no further obligation with respect to that prize or portion of the prize. No more than the stated prizes will be awarded. The FC Parties are not responsible for and winner will not receive the difference, in any, between the actual value of the prizes at the time of award and the stated ARV in these Master Promotional Terms or in any Promotion-related correspondence or material.

5. Administration: The FC Parties expressly reserve the right to amend, suspend or terminate any Promotion at any time without prior notice or consent. Administration of a Promotion is at the sole discretion of the FC Parties. Any questions relating to eligibility, these Master Promotional Terms or any other questions concerning a Promotion will be resolved at the sole discretion of the FC Parties and their decisions will be final and binding with respect thereto. No groups, clubs, corporations, companies, partnerships, or organizations may participate in any Promotion or reproduce or distribute any portion of these Master Promotional Terms to their members.

6. Publicity Release: Subject to applicable law, participants irrevocably grant the FC Parties and each of their licensees, and its and their successors, assigns and sub-licensees, the right and permission to use their name, voice, likeness or biographical material for advertising, promotional or publicity purposes in connection with the Promotion, in all forms of media and by all manners (now and hereafter known), and on and in connection with related products, services, advertising and promotional materials (now known or hereafter developed), worldwide, in perpetuity, without any obligation, notice or consideration except for the awarding of the Bonus to the recipients.

7. Tampering with Any Promotion: The FC Parties are not responsible for the actions of entrants in connection with the Promotion, including, without limitation, entrants’ attempts to circumvent these Master Promotional Terms or otherwise interfere with the administration, security, fairness, integrity or proper conduct of a Promotion. Persons found tampering with or abusing any aspect of a Promotion, or whom FC believes to be causing malfunction, error, disruption or damage may be disqualified. Additionally, any attempt to cheat a Promotion, as determined at the sole and absolute discretion of FC, may result in immediate disqualification of the participant, as well as other possible consequences, including disqualification from any and all existing and future Promotions. ANY ATTEMPT BY A PERSON TO DAMAGE ANY WEBSITE (INCLUDING, WITHOUT LIMITATION, ANY MOBILE APP) OR UNDERMINE THE LEGITIMATE OPERATION OF A PROMOTION MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, FC RESERVES THE RIGHT TO SEEK ALL LEGAL AND EQUITABLE REMEDIES FROM AND AGAINST ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW. FC reserves the right, at its sole and absolute discretion, to disqualify (or terminate the Bonus of) any individual who is found to be, or suspected of, acting in violation of these Master Promotional Terms, or to be acting in an unsportsmanlike, obscene, immoral or disruptive manner, or with the intent to annoy, abuse, threaten or harass any other person.

8. Suspension / Modification / Termination: In the event FC is prevented from continuing with a Promotion by any event beyond its control, including, but not limited to, fire, flood, epidemic, pandemic, earthquake, explosion, labor dispute or strike, act of God or public enemy, communications or equipment failure, utility or service interruptions, riot or civil disturbance, terrorist threat or activity, war (declared or undeclared), interference with a Promotion by any party, or any federal, local or provincial government law, order, or regulation, order of any court or jurisdiction, or other cause not reasonably within FC’s control (each a “Force Majeure” event or occurrence), FC shall have the right to modify, suspend or terminate the Promotion or Bonus. FC additionally reserves the right, in their sole and absolute discretion: (a) to modify, suspend or terminate the Promotion should causes beyond FC’s control corrupt or interfere with the administration, integrity, operation, security or proper play of the Promotion; or (b) to disqualify any participant found to be, or suspected of: (i) tampering with the entry process or the operation of the Promotion; (ii) acting in violation of these Master Promotional Terms; or (iii) acting in an un-sportsmanlike manner.

9. Release and Waiver of Liability: By participating or redeeming any Promotion Bonus or accepting any prize, in addition to the indemnities set forth in Section 27 of Part A - Online Gambling Terms and Conditions, participants agree to release, defend, indemnify and hold harmless FC, the FanDuel Sportsbook Group and each of their respective parent corporations, subsidiaries, advertising and promotion agencies, affiliates, directors, officers, employees, representatives and agents (collectively, the “FC Parties”) from and against any and all liability claims or actions of any kind whatsoever (however named or described) for injuries, death, damages or losses to persons and property which may be sustained in connection with: (i) your participation in a Promotion; (ii) the receipt, use or misuse of the Bonus or any prize; and (iii) while preparing for, participating in, or traveling to any Promotion-related activity, including those damages caused by the FC Parties’ own negligence. The FC Parties expressly disclaim any responsibility or liability for injury or loss to any person or property relating to the delivery or subsequent use or misuse of a Bonus or any prize. The FC Parties are not responsible for any incorrect or inaccurate information, including, without limitation, errors or typos in these Master Promotional Terms, the Promotion Terms or any Promotion-related communication or materials, whether caused by the FC Casino Parties or participants, printing errors or by any of the equipment or programming associated with or utilized in the Promotion.

10. Miscellaneous: The following Sections from Part A - Online Gambling Terms and Conditions are expressly incorporated into these Master Promotional Terms and are applicable to all Promotions: Errors & Suspected Errors, Fraud, No Warranty, Liability, Indemnity, General and Disputes and Governing Law. Any disputes relating to Promotions will be resolved in accordance with the FC Dispute Resolution Policy, set forth in Part A - Online Gambling Terms and Conditions. No waiver of any of the provisions of these Master Promotional Terms and Conditions shall be deemed or shall constitute a waiver of any other provisions hereof, nor shall waiver constitute a continuing waiver unless otherwise expressly provided. If any provision of these Master Promotional Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these Master Promotional Terms, which will otherwise remain in full force and effect. The Promotion Terms and these Master Promotional Terms may be changed, amended or terminated by FC, at any time and without notice.

 

Part G - Privacy Policy

Last Update Posted: September 30, 2026

1. Introduction

  1. FanDuel (“FanDuel, we, us”) recognizes that people who use FanDuel’s Service (“you” or “users”) value their privacy. This Privacy Policy details important information regarding the collection, use and disclosure of personal information collected on FanDuel’s sports betting and iGaming websites located at Canada.sportsbook.fanduel.com, Canada.casino.fanduel.com and Canada.account.fanduel.com (collectively, the "Site"), the related mobile app, and any other features, tools, materials, or other services offered from time to time by FanDuel (the “Service”). FanDuel provides this Privacy Policy to help you make an informed decision about whether to use or continue using the Service.

    This Site and the Service are being offered by FanDuel as part of the open and regulated iGaming market conducted and managed by iGaming Ontario (http://www.igamingontario.ca/en). In the course of providing the services (i) FanDuel collects, uses and discloses personal information on behalf of and as agent to iGaming Ontario; and (ii) FanDuel collects personal information in accordance with Freedom of Information and Protection of Privacy Act (“FIPPA") and other applicable privacy laws, and under the authority of Ontario Regulation 722/21 made under the Alcohol and Gaming Commission, and the operating agreement entered into between FanDuel and iGaming Ontario.
  2. This Privacy Policy should be read in conjunction with our Terms of Use. By accessing the Service, you understand and agree that your personal information will be collected, used and otherwise treated in accordance with practices described in this Privacy Policy. “Personal information” means information about an identifiable individual and includes any information that constitutes personal information within the meaning of FIPPA and other applicable privacy laws.
  3. Your use of the Service and any information you provide through the Service remains subject to the terms of this Privacy Policy and our Terms of Use, as each may be updated from time to time.

    iGaming Ontario offers a voluntary centralized self-exclusion tool (“BetGuard”) whereby individuals may register to centrally self-exclude from all regulated igaming sites in Ontario. BetGuard is offered subject to the BetGuard privacy policy.

    In connection with BetGuard, iGaming Ontario, FanDuel, and their respective authorized suppliers on behalf of iGaming Ontario, may collect, use, share, disclose, retain, or otherwise process your Personal Information to develop, operate, maintain, sustain, update and modify BetGuard. This information may be used to verify your identity and centralized self-exclusion status, enable your centralized self exclusion from regulated igaming sites, or for any other lawful purpose under the BetGuard privacy policy and the BetGuard terms and conditions. Personal Information will be retained only for the period allowed by the BetGuard privacy policy and Applicable Law.

    For further information please review the applicable BetGuard privacy policy.

    For those Operators who provide their Ontario offerings in French
    Jeux en ligne Ontario propose un outil d’autoexclusion centralisé et volontaire nommé Garde-jeu, grâce auquel les personnes peuvent s’inscrire pour s’autoexclure de manière centralisée de tous les sites de jeux d’argent sur Internet réglementés en Ontario. Garde-jeu est proposé sous réserve de la politique de confidentialité de Garde-jeu.

    Dans le cadre de Garde-jeu, Jeux en ligne Ontario, FanDuel, et ses fournisseurs autorisés respectifs, agissant pour le compte de Jeux en ligne Ontario, peuvent collecter, utiliser, partager, divulguer, conserver ou traiter de toute autre manière vos informations personnelles afin de développer, exploiter, maintenir, assurer le fonctionnement, mettre à jour et modifier Garde-jeu. Ces informations peuvent être utilisées pour vérifier votre identité et votre statut d’autoexclusion centralisé, pour permettre votre autoexclusion centralisée des sites de jeux sur Internet réglementés, ou à toute autre fin légale prévue par la politique de confidentialité de Garde-jeu et les conditions générales de Garde-jeu. Les informations personnelles ne seront conservées que pendant la durée autorisée par la politique de confidentialité de Garde-jeu et la loi applicable.

    Pour plus d’informations, veuillez consulter la politique de confidentialité de Garde-jeu.

2. Information We Collect

  1. By using our Service and by submitting information to us through your use of our Service then this Privacy Policy will apply. You provide certain personal information to FanDuel when choosing to participate in the various activities on the Service such as registering for an account, placing wagers, posting messages, taking advantage of promotions, responding to surveys or subscribing to newsletters or other mailing lists.

    We take reasonable steps to ensure we do not collect personal information from anyone under the age of 19. If a parent or guardian becomes aware that his or her child under the age of 19 has provided us with information, the parent may contact us at the details set out below in the “Changes and Updates” section to have such personal information deleted.

    The personal information we collect from you generally may include:
    1. your full name;
    2. email address;
    3. date of birth;
    4. PayPal, bank account or credit card billing information;
    5. username;
    6. descriptive occupation (i.e., job position and industry);
    7. your preferences;
    8. if you choose to participate, submissions to various promotions;
    9. responses to surveys;
    10. communications sent to us by you;
    11. your subscriptions to newsletters and services offered by us; and
    12. location-based information. Our Service uses location-based services in order to locate you so we may verify your location to ensure compliance with legal and regulatory requirements.
  2. In addition to the above, we will need to verify your identity in order for you to use some aspects of the Service. For such purposes we (or our third-party verification provider) will verify your identity with a credit bureau and access your credit file (only for identification verification and not as a credit check). This will not affect your credit score. We (or our third-party verification provider) may also verify your identity with your mobile phone provider. We may also collect the following personal information from you (for compliance reasons, provision of this information, when requested, is a mandatory condition of using our Service):
    1. passport information;
    2. drivers license information;
    3. permanent and temporary address;
    4. tax-related information;
    5. other identification documents, such as, a utility statement, bank statement, or marriage license, and the number associated with that information; and
    6. other information as may be required to verify you in accordance with applicable laws and regulations
  3. We will collect certain of the above personal information, and if provided by you, your country of residence, business telephone number, employer’s name, employer’s address, citizenship, and alias/preferred name for the purposes of complying with our anti-money laundering obligations under applicable law.
    1. If you attest that you are a Politically Exposed Person (“PEP”) the Head of an International Organization (“HIO”), or a family member or a close associate of a PEP or HIO, as those terms are defined in the Terms and Conditions, you will be required to provide additional information such as your source of funds, your source of wealth, the nature of your connection to the PEP or HIO if you are a family member or close associate of a PEP or HIO, the office or position of the PEP/HIO, the PEP or HIO organization/institution name and, if you are a family member or close associate of a PEP or HIO, the nature of the relationship between the family member and close associate of the PEP or HIO. Such information is collected on behalf of iGaming Ontario and may be shared with other Operators as part of enterprise level player monitoring.
  4. In addition to any Personal Information or other information that you choose to submit to us via our Service, we and our third-party service providers may use a variety of technologies that automatically (or passively) store or collect certain information whenever you visit or interact with the Service (“Usage Information”). This Usage Information may be stored or accessed using a variety of technologies that may be downloaded to your personal computer, browser, laptop, tablet, mobile phone or other device (a “Device”) whenever you visit or interact with our Service. When your Device contacts our web servers (for example, when you visit this Service or view an HTML e-mail), our web servers automatically collect Usage Information. We also may determine the applicable technology available in order to serve you the most appropriate version of a web page, e-mail, advertising or promotional announcement or similar service. To the extent we associate Usage Information with your Personal Information we collect directly from you on the Service, we will treat it as Personal Information.
    1. This Usage Information may include:
      • your IP address, UDID or other unique identifier (“Device Identifier”). A Device Identifier is a number that is automatically assigned to your Device used to access the Service, and our computers identify your Device by its Device Identifier;
      • your Device functionality (including browser type, operating system, hardware, mobile network information);
      • the areas within our Service that you visit and your activities there, including remembering you and your preferences;
      • your Device location;
      • your Device characteristics; and
      • certain other Device data, including the time of day, referrer data that identifies the web page visited prior and subsequent to visiting our Services among other information.
  5. Cookies Information: When you visit the Site, we may send one or more cookies - small files - to your Device, which may enable us or others to uniquely identify your browser. FanDuel uses both session cookies and persistent cookies. A persistent cookie remains after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the Site. Persistent cookies can be removed by following your web browser help file directions. Session cookies are temporary and typically disappear after you close your browser. You may be able to reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Site or Service may not function properly if the ability to accept cookies is disabled. If you do not wish to receive a cookie, you may set your browser not to accept cookies. Please note, however, that if you decide not to accept cookies from our website, this may impact the functioning of certain features of our Site and your ability to perform certain transactions or access certain content.
  6. Log File Information: When you use our Service, our servers may automatically record certain information that your Device sends whenever you visit any website and use certain apps. These server logs may include information such as your web or app request, Internet Protocol ("IP") address, browser type, browser language, referring/exit pages and URLs, platform type, UDID or other unique identifier (“Device Identifier”), your Device functionality (including browser type, operating system, hardware, mobile network information, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser.
  7. Clear GIFs Information: When you use our Service, we may employ technology such as "clear GIFs" (a.k.a. Web Beacons) which are used to track the online usage patterns of our users. In addition, we may also use clear GIFs in HTML-based emails sent to our users to track which emails are opened by specific users. We may use Web Beacons to count visitors to our web pages or to monitor how our users navigate our Service, and we may include Web Beacons in e-mail messages in order to count how many of the messages we sent were actually opened or acted upon. We use Web Beacons to compile aggregate statistics about our Service and our marketing campaigns.
  8. Embedded Scripts: An embedded script is programming code that is designed to collect information about your interactions with the Service, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third party service provider, is active only while you are connected to the Services, and is deactivated or deleted thereafter.
  9. Browser Fingerprinting: Collection and analysis of information from your Device, such as, without limitation, your operating system, plug-ins, system fonts and other data, for purposes of identification.
  10. ETag, or entity tag: A feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner ETags are a form of Device Identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP, Flash, and/or HTML5 cookies.
  11. Recognition Technologies: Technologies, including application of statistical probability to data sets, which attempt to recognize or make assumptions about users and devices (e.g., that a user of multiple devices is the same user).
  12. FanDuel may also collect information about you from third parties, such as marketing partners, identity verification services, anti-fraud services and other service providers.
  13. If you had an account with Pokerstars in Ontario, FanDuel collected your full name, email address, postal code, VIP status and tier from Pokerstars for the purpose of identifying you as a former Pokerstars player and to track player transitions to FanDuel.

3. The Way FanDuel Uses Your Personal Information

  1. We use your personal information to operate, maintain, and provide to you the features and functionality of the Service, including but not limited to the following:
    1. providing you with our products and services, including our games;
    2. protecting and administering your account
    3. to provide customer support, including to resolve disputes, collect fees and troubleshoot problems;
    4. to process and track the results of your gambling and other transactions you enter into using the Service;
    5. to verify your identity, including your accounts on the Service;
    6. processing and responding to enquiries;
    7. personalizing your use of the Service,
    8. alerting you to new features, special events, products and services, or certain third-party products or services in which we think you will be interested;
    9. enforcing the legal terms that govern your use of the Service;
    10. manage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities; and
    11. investigating and protecting the integrity of the Service.
  2. Where you have given us your consent, we may use your information (both personal and non-personal information) to send you marketing and advertising content, including sending you advertising through multiple channels, such as direct mail, email, push notifications and display media. We may send you advertising or content regarding our products and services, or products and services that we market on behalf of another company, such as a sports team, a sports venue, or other entity.
    1. With your consent, in the event that you win a prize, we may use your name, likeness and other biographical information for commercial purposes.
  3. We may use your information to communicate with you about:
    1. our products and services in which you may be interested provided that you have not requested otherwise;
    2. newsletters and information for which you have signed up; and
    3. non-marketing or administrative purposes (such as notifying you of major changes to the Service or for customer service purposes).
  4. We use your information to improve the quality and design of our Service and to create new features, promotions, functionality, and services such as by storing, tracking, and analyzing user preferences and trends.
  5. We also use cookies, clear gifs, log file information, and mobile app information such as device identifiers for purposes such as (a) remembering information so that you will not have to re-enter it during your visit or the next time you visit our Service; (b) providing custom, personalized content and information; (c) monitoring the effectiveness of our marketing campaigns; (d) monitoring aggregate metrics such as total number of visitors, pages viewed, etc.; and (e) tracking your entries, submissions, and status in promotions, sweepstakes, and contests. You can learn more about how these technologies are used in the Section below, Third Party Advertising and Analytics.
  6. We may anonymize, de-identify, or aggregate your information for any legitimate business purposes, including for reporting and research, or advertising. Such anonymized and/or aggregated data does not personally identify you.
  7. We will retain personal information as long as necessary to fulfill these purposes unless the law requires us to keep it for a longer period of time. To provide security and business continuity for the activities described here, we make backups of certain data, which we may retain for longer than the original data.

4. Transfer to and Disclosure to Third Parties

  1. We may transfer the information we collect or receive from you to our subsidiaries, affiliated companies, agents, or other businesses, or service providers who process your information on our behalf in order to provide or operate the Service. Our service providers may be located in the U.S., Canada or other foreign jurisdictions. These third parties are only provided with the information they need to perform their designated functions. For instance, these entities may have access to your information for purposes including (but not limited to) billing and accounting, hosting, marketing, promotional and email services, customer and technical support, know-your-client identity verification, responding to access requests, and for the purpose of accepting deposits and paying withdrawals and processing such information on our behalf, and in each case, may use the information to make improvements to the services they provide to us. Our agreements with these service providers limit the kinds of information they can use or process and require them to use reasonable efforts to keep your personal information secure.
  2. When you choose to share information with social media services about your activities on FanDuel by, for example, connecting your social media account to our Service, then FanDuel may share your personal information and information about your use of the Service with such social media sites. Please make sure to read the terms and privacy statements of such sites prior to connecting to our Service in this way.
  3. In the event that you win a promotion run by us we may be required to disclose your name, contact information and information about the prize you win to governmental authorities.
  4. Where you have provided your consent, we may share your personal information with selected third parties for their commercial or marketing use in conjunction with your relationship with FanDuel or as part of a specific program or feature.
  5. In addition, we may disclose to third parties various types of your information for targeted online or mobile advertising, as further described in the Section titled “Advertising and Analytics.”
  6. We also may share personal information in other situations with your consent.
  7. FanDuel also reserves the right to disclose personal information that FanDuel believes, in good faith, is appropriate or necessary to enforce our Terms of Use, take precautions against liability or harm, to investigate and respond to third-party claims or allegations, to respond to court orders or official requests, to comply with state and federal regulations, including but not limited to sharing with appropriate tax authorities, to protect the security or integrity of our Service, to report violations of FanDuel’s eligibility rules to third parties, including employers of individuals affiliated with other daily fantasy sites, and to protect the rights, property, or safety of FanDuel, our users or others.
  8. In the event that FanDuel is involved in a merger, acquisition, sale, bankruptcy, insolvency, reorganization, receivership, assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, or other change of control, there may be a disclosure of your personal information to another entity related to such event.
  9. Your personal information may be disclosed by FanDuel or its service providers in response to a search warrant to other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be where the disclosure is required or authorized by law or regulatory authority, which may include lawful access by U.S. or foreign courts, law enforcement or other government authorities.

5. Your Choices

  1. FanDuel will process your personal information in accordance with this Privacy Policy, and as part of that FanDuel provides you with certain choices about how we process your personal information. These choices are set out below.
  2. FanDuel will use reasonable efforts to ensure your information is accurate and up to date. Please update your information through your account whenever your information is incomplete, out-of-date or otherwise changes. You can access and update certain personal information FanDuel holds about you at any time by logging into your account via the Service. You can update your marketing preferences and whether or not you would like us to send you newsletters in your account. You can also unsubscribe to marketing emails and newsletters by using the 'unsubscribe' feature in the communication.
  3. We may occasionally send display media to you, in a targeted way, whether through web or mobile browsers or mobile applications. You may opt out of many third parties that support and send this type of targeting advertising by going to www.aboutads.info, and you may learn more about this type of advertising in the below Section titled “Third Party Advertising and Analytics.” You may opt out of tracking for mobile advertising through the settings on most smartphones, and you may learn more about these settings through those mobile device platforms, i.e., Google (here) and Apple (here) . (Please note that these companies may change either the way these settings operate, the content or the availability of these pages.)
  4. We may occasionally send you push notifications to your mobile device. You can turn off certain push notifications in the account settings of your FanDuel mobile app. You can also turn off push notifications specific to our Service in the settings on your iOS device, or through the application manager in your Android device.
  5. Subject to some important legal limitations you can make additional requests through our webform (set out below), such as to request access to, correction or deletion of certain personal information we store; to receive a copy of certain personal information you provided to us in portable form or to request that we share it with a third party; to request restrictions on the use of your personal information; to object to our use of your personal information; or to withdraw consent to use your personal information (which will not affect the legality of any processing that happened before the request takes effect). You may submit these requests by using our webform.
  6. For example, you can contact us to opt out of all processing of your personal information for direct marketing purposes (in addition to the unsubscribe option described here).
  7. You can reach us as described below with any other concerns, or complaints regarding our data collection, data use or data transfer. You also have a right to file a privacy complaint with the relevant privacy regulator, but we respectfully invite you to allow us to try to resolve the matter directly. We will attempt to answer your questions and satisfy your concerns in a timely and complete manner.

6. Advertising And Analytics

  1. We work with a number of companies that assist in marketing our services to you on third party websites. These companies may collect information about online activities conducted on a particular computer, browser or device over time and across third-party websites or online services for the purpose of delivering advertising that is likely to be of greater interest to you, including about our Services, on sites and apps of third parties. Also, certain ads appearing on our Service are delivered by our advertising partners. Our advertising partners may use cookies and other similar technologies, often in conjunction with unique (anonymous) cookie identifiers, to collect data about your activities and interests, including the technologies described above. Some of these partners may use mobile device identifiers, such as Apple IDFAs and Google/Android Advertising IDs. Doing this allows the ad companies to recognize your computer or device each time they send you an online or mobile advertisement. In this way, the ad companies may compile information about where you, or others who are using your computer or device, saw their advertisements and measure your interaction with each ad. This information allows ad companies to deliver targeted advertisements that may be of increased interest to you, both on our Service and elsewhere online. Just as these technologies may be used to target ads on our websites and apps, we, or our advertising partners, may use these same technologies and data points (e.g., mobile identifiers, cookie identifiers, location-based data), through our Service or through other services, to target advertising (for ourselves or other companies) on other sites or mobile apps. Sometimes, these identifiers may be derived from a hashed or encrypted version of personal information such as your email address. We may use this information to measure the performance of our advertising as well, for instance, to evaluate which ads or content our users prefer, or which are most effective. In addition, sometimes we or an advertising partner may tailor advertising to you across different devices.
  2. To learn more and to opt out of the collection of data on our website by third parties (including those described above) for interest-based advertising purposes, please visit www.aboutads.info/choices or www.youronlinechoices.com. Note that because this opt out method may be cookie-based, you will need to opt out again if you update or change your browser, or delete your cookies. You can also control interest-based advertising on apps on your mobile device with the AppChoices app, available for iOS and Android. Note that opting out will not affect the quantity of ads you see online but likely will cause the ads to be less relevant to you.
  3. We also work with third-party analytics companies to collect data on our Service through cookies and other automated means. In some cases, the third parties mentioned in this section may maintain the information they collect in personally identifiable form. These services allow us to view a variety of reports about how visitors interact with the Services so we can improve our website and understand how people find and navigate it.

7. Information Security

  1. We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.
  2. Whilst neither we, nor any other organization, can guarantee the security of information processed online, we do have appropriate security measures in place to protect your personal information. For example, we store the personal information you provide on secure computer systems with limited access that are located in facilities to which access is limited. Additionally, we maintain a Security Incident Response Plan. We will provide you notice in the event of an incident that materially impacts your personal information (a “Data Incident”). We will notify you, iGaming Ontario, and any other applicable regulatory authority about the Data Incident, and we will aid iGaming Ontario and any applicable authorities in the management and handling of the Data Incident.
  3. To further protect your privacy and security, we reserve the right to take reasonable steps (such as requesting your password) to verify your identity before granting you profile access or making corrections.
  4. Additionally, you should ensure your password is kept secret at all times. You will be responsible for maintaining the secrecy of your password and account information. For general information on how to protect your information online, please refer to the resources posted by the Information and Privacy Commissioner of Ontario at [https://www.ipc.on.ca/privacy-individuals/ensuring-your-privacy-is-protected/].

8. Changes and updates

  1. This Privacy Policy may be revised periodically and this will be reflected by the "Last update posted" date above. Please revisit this page to stay aware of any changes. If a revision to this Privacy Policy, in our sole discretion, is material, we will notify you by contacting you through the email address associated with your account.
  2. Any questions, or comments that you might have should be emailed to Privacy Director at privacy@fanduel.com or forwarded in writing to:
    FanDuel Group Inc
    1 Madison Avenue, 23rd Fl.
    New York, NY 10010 USA

If you wish to make a complaint, you can make one through our complaints process, which can be found at: [Section 30 of Terms and Conditions].